Saja Alrwaily
Al Rawdah District & King Fahd Suburb (Available in both areas),Dammam, Saudi Arabia
Summary
IT Diploma graduate (2019) with two years of professional experience in administrative and front-desk operations within healthcare environments. Strong technical foundation, hands-on system training, and solid Microsoft 365 skills. Adaptable, detail-oriented, and motivated to transition into a system-focused or administrative IT role while contributing to efficient operations and continuous improvement.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Receptionist
Mouwasat Hospital
Dammam
2021.07 - 2023.07
Medical Services & Health Insurance Department
- Welcomed and assisted 40+ patients daily, ensuring professional and positive first point of contact.
- Managed and coordinated 30–50 appointments per day while maintaining schedule accuracy.
- Verified medical insurance coverage for 25+ cases daily and liaised with insurance providers to resolve approvals.
- Coordinated with medical and administrative teams across multiple departments to ensure smooth daily operations.
- Maintained 100% accurate data entry for patient records within hospital systems.
- Performed effectively in high-volume, fast-paced healthcare environment, handling multiple tasks simultaneously.
On-the-Job Training | ILEI College
Technical and Vocational Training Corporation TVTC
Khobar
2019.01 - 2019.03
- Implemented and configured Windows Server 2012; established user accounts.
- Deployed Windows 8.1 via server environment.
- Optimized system performance by removing temporary files from slow computers.
- Installed Adobe software; repaired damaged Ethernet cables; resolved network issues.
- Performed HDD formatting and system preparation.
Education
Diploma Degree - IT Technical System Support
Technical and Vocational Training Corporation
Saudi ArabiaSkills
- Communication Skills
- Problem-Solving Skills
- Interpersonal Skills
- Collaboration and Teamwork
- Computer Hardware and Software Troubleshooting
- Operating Systems (eg, Windows, Linux)
Certification
- PET Certificate of “CAMBRIDGE ENGLISH”.
- International certification in IT Skills Foundation” CAMBRIDGE”.
- Certificate of Training Experience (IT Department).
- Certificate Experience of Medical services and medical insurances Mouwasat Hospital.
Languages
English and Arabic.
Affiliations
Technical Engineer in the field of IT Technical Support (System) | Saudi Council of Engineers | 2021
Courses
- Certificate of attending the session (cyber day) Sep 30, 2020.
- Certificate of attending the session (Secure OS) Dec 1, 2020.
- Certificate of attending the session (Social Engineering) Dec 14, 2020.
- Certificate of completion of an electronic course (Cyber Security) Feb 2, 2021.
- Certificate of attending the Excellence Program course at (Awasser Training and Consulting) Mar 28-29, 2022.
- Certificate of completion of an electronic course (Digital Transformation) Jan 1, 2025.
- Certificate of completion of an electronic course (Empowerment and Creativity in the Entertainment Sector.) Mar 7, 2025.
- Certificate of completion of an electronic course (E - Commerce: Supply Chain) Sep 15, 2025.