Sajan Kumar Jha
Nepal
Summary
Proven Restaurant Waiter and Barista at Be Happy Coffee Shop and Restaurant, adept in elevating service quality through exceptional cleanliness and order taking. Excelled in fostering positive customer relationships and enhancing sales with personalized beverage crafting. Skilled in training staff, showcasing leadership (a hard skill) and effective communication (a soft skill), significantly contributing to team cohesion and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Waiter and Barista
Be Happy Coffee Shop and Resturent
Narriyah Saudi Arabia
04.2021 - 05.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Restaurant Waiter and Barista
Rasam Coffee and Restaurant
Riyadh Saudi Arabia
10.2018 - 09.2021
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Education
+2 -
Shree Janta Higher Secondary Schools
Nepal Skills
- Order Taking
- Cleanliness
- Service Quality
- Table Setting
- Food safety awareness
- Food presentation
Certification
Coffee maker barista and waiter
Languages
Arabic,English, Nepali ,hindi
Advanced (C1)
Timeline
Restaurant Waiter and Barista
Be Happy Coffee Shop and Resturent
04.2021 - 05.2024
Restaurant Waiter and Barista
Rasam Coffee and Restaurant
10.2018 - 09.2021
+2 -
Shree Janta Higher Secondary Schools