Summary
Overview
Work History
Education
Skills
sections.external_links.name
Languages
Affiliations
Certification
Timeline
Generic

Sajid Ahmed

DAMMAM,Saudi Arabia

Summary

Accomplished professional with extensive expertise in sales growth strategy, client relationship management, and customer service excellence. Demonstrates strong leadership skills, effective interpersonal communication, and a positive attitude. Proven ability to analyse sales figures, implement customer survey feedback, and ensure regulatory compliance. Adept at staff training, coaching, and technical troubleshooting. Committed to driving departmental success through strategic planning and time-management.

Results-driven Business Unit Manager with knack for streamlining operations and enhancing team performance. Delivered significant improvements in productivity and profitability through innovative strategies and cross-functional leadership. Recognised for driving business growth and fostering collaborative work environment.

Overview

12
12
years of professional experience
17
17
years of post-secondary education
1
1
Certification

Work History

Business unit manager

Ibrahim Yousaf Al Muhaideb Co.
DAMMAM, Saudi Arabia
11.2024 - Current
  • Championed adherence to operational best practices and company policies.
  • Strategically allocated resources for optimal utilisation and cost efficiencies.
  • Drove profit growth with cost reduction measures.
  • Managed significant budget responsibilities, ensuring fiscal discipline across the unit.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Designed and implemented training to further develop staff based on business goals.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Improved team productivity by implementing effective operational strategies.
  • Coordinated multi-disciplinary teams, resulting in superior project execution.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Coached sales associates in product specifications, sales incentives and selling techniques.
  • Streamlined processes to improve and optimise office operations.
  • Developed organisational policies for administrative oversight and internal controls.
  • Delivered consistent results through dynamic leadership and team management skills.
  • Planned revenue generation strategies designed for growth.
  • Devised staff succession plans to enable professional development.
  • Anticipated future sales trends to maximise revenue opportunities.
  • Oversaw all aspects of unit operations, optimising resources and maximising output.
  • Streamlined processes to improve overall efficiency.
  • Drove customer satisfaction levels upwards with proactive service improvement initiatives.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Explored [Industry] trends through [Task] to identify new [Type] opportunities, resulting in [Result].
  • Pioneered innovative [Type] strategies to combat [Type] obstacles, leading to [Result].

Senior Sales Engineer

Hasan Mohamad Al Mahroos Trading Company
DAMMAM, Saudi Arabia
01.2019 - 10.2024
  • Leveraged engineering background for enhanced understanding of product specifications.
  • Negotiated profitable sales contracts to achieve revenue targets.
  • Delivered outstanding customer service, ensuring repeat business from satisfied clients.
  • Actioned client feedback to improve goods and services provided.
  • Provided valuable insights into future product development by gathering customer feedback regularly.
  • Recorded sales for goods and service performance monitoring.
  • Streamlined sales processes by implementing effective CRM systems.
  • Sourced new clients through targeted research and networking.
  • Pitched strategic proposals outlining key benefits to suit client demands.
  • Prepared accurate cost estimations on equipment installation and maintenance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Conducted testing to diagnose system faults.
  • Forecasted sales trends to plan team resourcing.
  • Increased customer satisfaction by resolving issues.
  • Applied positive customer service approach to increase satisfaction levels.
  • Served customers to drive sales and deliver top-quality experiences.
  • Successfully delivered on tasks within tight deadlines.
  • Engaged with stakeholders to build relationships and brand awareness.

Technical Manger

Arabian Mnabr Contracting Co.
Riyadh, Riyadh Region
02.2013 - 12.2018
  • Aligned product development roadmaps with technical strategy to achieve business goals.
  • Maintained high-performance standards with rigorous testing procedures.
  • Evaluated customer impact risk, reputation risk and regulatory risk as part of project assessments.
  • Designed and implemented training to further develop staff based on business goals.
  • Monitored health and safety measures for guaranteed compliance.
  • Produced technical schedules in line with production specifications.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Negotiated contracts with vendors to acquire cost-effective tech solutions.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Coordinated cross-functional teams to achieve project goals.
  • Trained and supervised all stage crew in technical safety procedures.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Appraised and monitored technical staff performance to identify development opportunities and promote growth.
  • Prepared work schedules and assigned personnel to meet production plans.
  • Increased system performance by troubleshooting critical issues.
  • Monitored market trends and developments to remain ahead of competitor activity.
  • Improved customer satisfaction by resolving technical complaints promptly.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Oversaw daily operations to achieve high productivity levels.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Conducted testing to diagnose system faults.
  • Monitored and updated stock levels and inventory databases.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Forecasted sales trends to plan team resourcing.
  • Handled high-volume telephone and email enquiries to minimise backlogs.

Education

Bachelor of Engineering - Electrical & Electronics

IQRA University
Karachi, Pakistan
09.2007 - 06.2011

Diploma - Electronics

Peshawar Institute of Technology
Peshawar, Pakistan
10.1998 - 07.2001

Foundation degree - Science

Boards of Intermediate and Secondary Education
Peshawar, Pakistan
04.1985 - 05.1995

Skills

  • Sales growth strategy
  • Interpersonal communication
  • Leadership skills
  • Stress tolerance
  • Department appraisals
  • Customer service excellence
  • Technical communication
  • Regulatory compliance
  • Staff training
  • Time-management
  • Client Relationship Management
  • Sales figures analysis
  • Technical troubleshooting
  • Report-writing
  • Rules and regulations
  • Sales expertise
  • Positive attitude
  • Coaching staff
  • Customer survey feedback implementation

sections.external_links.name

Languages

English
Fluent
Arabic
Beginner
Urdu
Native

Affiliations

  • Cricket, Books, Gym

Certification

Polio vaccination

Scouts


Timeline

Business unit manager

Ibrahim Yousaf Al Muhaideb Co.
11.2024 - Current

Senior Sales Engineer

Hasan Mohamad Al Mahroos Trading Company
01.2019 - 10.2024

Technical Manger

Arabian Mnabr Contracting Co.
02.2013 - 12.2018

Bachelor of Engineering - Electrical & Electronics

IQRA University
09.2007 - 06.2011

Diploma - Electronics

Peshawar Institute of Technology
10.1998 - 07.2001

Foundation degree - Science

Boards of Intermediate and Secondary Education
04.1985 - 05.1995

Polio vaccination

Scouts


Sajid Ahmed