Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Sajjad Mansour Hassan Al Muhanna

Sajjad Mansour Hassan Al Muhanna

Dammam,04

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Store Manager

Cinnabon
10.2020 - 10.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Insured achieving KPIs

Customer Service Representative

CarrefourSA
04.2017 - 02.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

High School Diploma -

Al Jesh Secondary School
Al Jesh
05.2013

Skills

  • Customer Service
  • Problem-Solving
  • Multitasking and Organization
  • Store operations
  • Training and mentoring
  • Team Leadership
  • Inventory Management
  • Cash Management
  • Working Under Pressure
  • Goals and performance
  • Supply Ordering
  • Work Planning and Prioritization

Accomplishments

  • Exceeded monthly store sales goals 6 months in a row.
  • Supervised team of 12 staff members.
  • Documented and resolved several inventory input issues via Crunch Time which led to Accurate Inventory inputs in my store and other stores.
  • Managed a store that exceeded company expectations in every category during the first year of operating.
  • Achieved a perfect score of 100/100 in OER.

Certification

Cenomi Certificate- of achievement and dedication

Edrak Certificate- What is work plan

Languages

Arabic
Native language
English
Upper intermediate
B2

Timeline

Store Manager

Cinnabon
10.2020 - 10.2024

Customer Service Representative

CarrefourSA
04.2017 - 02.2020

High School Diploma -

Al Jesh Secondary School

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Sajjad Mansour Hassan Al Muhanna