Sakib Bin Hasan
Woodville West
Summary
I am a results-driven marketing graduate with over three years of experience in sales, customer service, and digital marketing. My goal is to leverage my expertise and innovative approach to contribute to the success of a dynamic organisation, fostering growth and enhancing customer engagement. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Telstra Inbound Sales & Customer service representative
Tsa Group
07.2024 - Current
- Answering an average of 25 calls per day and consistently converting a percentage into successful sales, achieving KPIs and contributing to overall sales targets
- Gained in-depth knowledge of Telstra products, quickly resolving customer issues and providing tailored recommendations to boost satisfaction and upsell opportunities
- Utilised multiple CRM systems to track customer interactions, manage sales leads, and maintain accurate records
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Store Manager
Metro Convenience & Quick E Mart
06.2022 - 06.2024
- Overseen Sales and customer service operations across two retail locations, ensuring excellent service quality and achieving KIPs
- Managed a team of sales assistants, providing training and guidance to achieve sales targets
- Organised promotional campaigns, including designing, and distributing promotional materials and coordinating in-store events
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Event Coordinator
Team1Global
02.2022 - 12.2023
- Volunteered in multiple conferences with around 3000+ participants at the National Convention Centre Canberra
- Worked with a team to organise networking and self development events for around 100-250 people in Adelaide
- Worked with a team to organise virtual events for around 300-500 people using Zoom, Google meet and other similar technologies
Marketing Intern
City of Charles Sturt
06.2023 - 09.2023
- Conducted SEO Audit and wrote SEO-friendly articles for the 'City of Charles Sturt' and 'Adelaide Beaches' websites
- Prepared content for monthly email newsletters and the council's social media platform
- Assisted the marketing team in the FIFA Women's World Cup, Food trail, and Mural promotional campaigns
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Researched competitor trends and interpreted findings to report conclusions to supervisors.
Marketing Intern
Business Events Adelaide
12.2022 - 02.2023
- Worked with CRM programs to track, review, and optimise leads for Business events and Conferences
- Assisted the team in preparing content for social media and writing copy, such as bids & sponsorship agreements
- Participated in sales meetings and site inspections of hotels and venues with the national sales manager
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Researched interesting and relevant content to capture interest and improve site traffic.
Territory Officer
bKash
04.2020 - 06.2021
- Company Overview: Financial Service Provider
- Assisted Area Sales Managers by providing market feedback, developing strategies, and monitoring distribution activities such as cash management and KYC collection
- Coordinated social media ad campaigns to drive awareness and promote new features and offers
- Conducted market visits, gathered feedback, developed route plans, and managed agent development
- Financial Service Provider
- Organized product demonstrations for clients, showcasing features and benefits tailored to their specific requirements.
- Tracked revenue growth within the assigned area regularly, identifying areas of improvement for future expansion efforts.
- Provided valuable feedback to management regarding local market conditions, ensuring that company strategies aligned with regional needs.
- Maintained a strong knowledge of industry trends, competitor offerings, and emerging technologies to stay ahead of the curve.
Education
Bachelor of Business Marketing -
University of South Australia
02.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Social Media Marketing
- SEO
- Digital Marketing
- Customer Relationship Management (CRM)
- Goal-Oriented
- Sales expertise
References
- Emma Grivel, Business Engagement Advisor, City of Charles Sturt, 0477998345, egrivell@charlessturt.sa.gov.au
- Mary White, General Manager, Business Events Adelaide, 0439820923, mary@businesseventsadelaide.com.au
- Mosab Al Msri, Director, Metro Convenience & Quick E Mart, 0426237282, Metro.hindley@hotmail.com
Timeline
Telstra Inbound Sales & Customer service representative
Tsa Group
07.2024 - Current
Marketing Intern
City of Charles Sturt
06.2023 - 09.2023
Marketing Intern
Business Events Adelaide
12.2022 - 02.2023
Store Manager
Metro Convenience & Quick E Mart
06.2022 - 06.2024
Event Coordinator
Team1Global
02.2022 - 12.2023
Territory Officer
bKash
04.2020 - 06.2021
Bachelor of Business Marketing -
University of South Australia
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