SALA UDDIN

• Communicated with customers and team members to solve problems.
• Restocked and organized merchandise in front lanes.
• Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
• Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
• Developed strong relationships with repeat customers through friendly service interactions.
• Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
• Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.

Inbound Support System & Problem Solver

• Responsibilities:
• Managed and resolved product-related issues, including:
  
• Damage assessments
  
• Discrepancies between product images and Amazon's Detailed Product Page (DP)
  
• Title and description mismatches
  
• Addressing Purchase Orders (PO) that were not opening in Warehouse Management System (WMS)
  
• Ensured accurate product listings in WMS and handled wrong item receipts.
  
• Oversaw dock operations, coordinating receiving and stowing of products to ensure efficient logistics and inventory management.
  
• Collaborated with the RBS team by submitting tickets for issue resolution and taking appropriate next steps based on their guidance.
  
• Prepared and submitted comprehensive reports, including daily, weekly, monthly, and hourly performance reports to the supervisor and team leader.
  
• Assumed full responsibility for team operations during the team leader's absence or vacation, ensuring continuity and adherence to operational stand

• Performed data entry and completed proper paperwork.
• Conducted root cause analysis on recurring inventory issues, leading to targeted solutions that mitigated future problems.
• Investigated and resolved variances in inventory counts on monthly basis.
• Managed all related documentation and records for department.

• Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
• Ensured food safety compliance by adhering to proper handling procedures when serving dishes.

• *Quality Assurance Skills*: Gained experience in inspecting products to ensure they meet quality standards.
• *Inventory Management*: Developed skills in managing inventory, including organizing and maintaining stock levels.
• *Attention to Detail*: Enhanced your ability to notice details during quality checks and organization tasks.