Salah Mohamed
Riyadh
Summary
I am a motivated and skilled individual seeking new opportunities in IT support. Through completion of the Google IT Support Professional Certificate, I developed skills in customer service, networking, operating systems (including Windows & Linux), system administration, and security My training included hands-on practice in these areas. I'm passionate about continuously learning in the IT field and supporting people to solve their technical problems. Astute Technical Support Engineer with proven ability to analyze, diagnose, and resolve computer user support issues. I have extensive experience in offering thorough technical assistance to users and addressing intricate technical problems. Possess knowledge of standard operating systems and networking protocols.
Overview
8
8
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
D.R.C. COMPANY
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
TECHNICAL ENGINEER
SHARGA HOTEL
10.2020 - 05.2022
- Technical support department
CONTACT CENTER
THE SUDANESE MOBILE TELEPHONE (ZAIN) COMPANY LTD
10.2016 - 09.2017
- During this period, I obtained a variety of skills and gained experiences in customer care, problem solving and handling enquiries
- I was very committed to learn, capable and cooperative
Education
GOOGLE IT SUPPORT PROFESSIONAL CERTIFICATE -
Google
10.2023
CERTIFICATE - MAINTENANCE OF COMPUTERS AND LAPTOPS
Afro-Tech Training Center
Khartoum, Sudan12.2022
CCTV TRAINING COURSE -
sudatel telecommunications academy
Khartoum, Sudan09.2022
CCNA TRAINING COURSE -
Sudatel Telecommunications Academy
Khartoum, Sudan08.2022
DIPLOMA - ELECTRONIC ENGNEERING
Gezira college of technology
Khartoum north, Khartoum07.2013
Skills
- Microsoft Excel
- Microsoft Office
- Troubleshooting
- Customer Service
- Operating Systems
- Strong written and oral communication skills
- Data Entry
- Problem Resolution
- Call center experience
- Computer Proficiency
- Complaint Handling
- Technical Support
Languages
Arabic
Native language
English
Intermediate
B1
Personal Information
- Date of Birth: 01/01/89
- Nationality: Sudanese
Certification
- Google IT Support Professional Certificate
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Paid time offWork from home optionHealthcare benefitsTimeline
CUSTOMER SERVICE REPRESENTATIVE
D.R.C. COMPANY
12.2023 - Current
TECHNICAL ENGINEER
SHARGA HOTEL
10.2020 - 05.2022
CONTACT CENTER
THE SUDANESE MOBILE TELEPHONE (ZAIN) COMPANY LTD
10.2016 - 09.2017
CERTIFICATE - MAINTENANCE OF COMPUTERS AND LAPTOPS
Afro-Tech Training Center
CCTV TRAINING COURSE -
sudatel telecommunications academy
CCNA TRAINING COURSE -
Sudatel Telecommunications Academy
DIPLOMA - ELECTRONIC ENGNEERING
Gezira college of technology
GOOGLE IT SUPPORT PROFESSIONAL CERTIFICATE -
Google
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