Salah Najem

• Reduced operational costs by identifying inefficiencies and implementing cost-saving measures.
• Negotiated contracts with vendors for cost-effective services without sacrificing quality or service levels.
• Collaborated with other branch managers to share best practices, benchmark results, and discuss ongoing challenges.
• Enhanced branch efficiency by streamlining processes and implementing innovative management strategies.
• Managed daily operations for improved branch performance and profitability.
• Exceeded sales targets with proactive business development efforts and relationship building techniques.
• Implemented new technologies for increased productivity in branch operations.
• Optimized financial growth by monitoring budget allocation and expense control measures.
• Developed a high-performing team through recruitment, training, and performance evaluations.
• Improved employee morale through effective communication, recognition programs, and fostering a positive work environment.
• Ensured compliance with industry regulations, company policies, and safety standards at all times.
• Analyzed market trends to identify growth opportunities within the local area.
• Implemented risk management strategies to minimize potential losses from fraud or theft incidents.
• Facilitated cross-selling initiatives among various departments for maximized revenue generation.
• Streamlined loan approval processes for faster turnaround times on client applications.
• Expanded market presence with targeted marketing campaigns and community outreach initiatives.
• Increased customer satisfaction through effective staff training and development programs.
• Fostered strong relationships with key clients, increasing customer loyalty and repeat business rates.
• Initiated regular staff meetings to review performance metrics, address concerns, and motivate team members toward success.
• Complied with regulatory guidelines and requirements.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Complied with established internal controls and policies.
• Analyzed business processes to identify cost savings and operational efficiencies.

• Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
• Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
• Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
• Managed a successful sales team, consistently achieving and exceeding monthly sales targets.

Planning and development of bank HR policy and procedures ( staff policies & career bath & succession planing & training courses & job descriptions ) as part of bank restructuring and implementing Booz Allen consulting recommendations