Salahedin Alzahrani

In addition to the duties of the mall manager under operation:

-Follow up the progress of the project on the approved time plan for delivery.

-Review the drawings and design of the mall to make insure that requirements for the mall operations availability such as (services and warehouses, a first aid Room, etc.).

-coordinating with the mall contractor to arrange a priority for the preparation of the leased units for delivery to tenants.

-Follow up the construction work of the leased units and ensure the progress of work according to the time plan for mall opening.

-Work on the marketing plan for mall opening with Marketing dept.

• Ensure all processes, policies, and guidelines are implemented in conformity with Cenomi standards.
• Ensure mall admin comply with their tasks on time.
• Ensure to have effective and very well performing team.
• Achieve the target for leasing and collection on time.
• Prepares the annual Marketing plan and budget, with the Marketing
department.
• Coordinate events in the mall and develop initiatives to increase footfall.
• Sharing the objective with marketing calendar.
• Sharing the media sales budget by percentage 40% for mall 60% for the section.
• offering the locations inside the mall for media sales and marketing.
• Make build solid relationships with tenants and ensure adherence to Cenomi’s standards.
• Ensure that any request/ issue raised by tenants is logged and appropriate steps are taken to address it.
• Assist tenant during shop fit, handover, and evacuation processes.
• Coordinate between tenant and DD for shop delivery.
• Offer input to Leasing on existing tenant performance and suggest changes to tenant mix.
• Sharing the percentage of tenant mix by activities.
• Feedback and confirmation about the prime location with leasing.
• Advice possibility to add new GLA.
• Ensure leasing plan are updated as actual.
• Implements the Budget plan for OPEX and CAPEX.

• Monthly analysis of the Budget versus Actual versus Forecast to reach the budget targets.
• Ensure all service invoices are submitted to HO on time.
• Ensure all mall expenses (petty cash) submitted with full document as per
Cenomi policy.
• Attend training courses provided by HR.
• Ensure all the employees appraisals submitted on time to HR department.
• Make sure all the employees understanding there JD with clear KPIs.
• Sharing with HR any feedback about employee’s development as per the
employee skills to be in wright location.
• Ensure the mall have the required AMC and monitor the performance of service provides.
• Ensure all service providers comply with the terms and condition of the contract.
• Ensure common areas are well maintained (technical, cleaning and security) by ensuring regular and ad-hoc inspections are conducted as per standards.
• Ensure critical issues are reported immediately, and follow-up solving the problem.
• Ensure H&S inspection are conducted as per schedule (mall asset , Tenant units ).

• Ensure all processes, policies, and guidelines are implemented in conformity with Cenomi standards with ops executive team.
• Ensure to have effective and very well performing team (Ops. executive) .
• Achieve the target for leasing and collection on time.
• Assist mall manager to prepares the annual Marketing plan and budget.
• offering the locations inside the mall for media sales and marketing.
• Make build solid relationships with tenants and ensure adherence to Cenomi’s standards.
• Ensure that any request/ issue raised by tenants is logged and appropriate steps are taken to address it.
• Assist tenant during shop fit, handover, and evacuation processes.
• Coordinate between tenant and DD for shop delivery.
• Feedback and confirmation about the prime location with leasing.
• Ensure leasing plan are updated as actual.
• Attend training courses provided by HR.
• Ensure the mall have the required AMC and monitor the performance of service provides.
• Ensure all service providers comply with the terms and condition of the contract.
• Ensure common areas are well maintained (technical, cleaning and security) by ensuring regular and ad-hoc inspections are conducted as per standards.
• Ensure critical issues are reported immediately, and follow-up solving the problem.
• Ensure H&S inspection are conducted as per schedule (mall asset, Tenant units).
• Following with all contractors and suppliers working in the mall.
• Ensure all ops executive get enough information about the operation process inside the mall.
• Chasing the tenant for point of sales and collection.
• Coordinate with all the sections inside the malls.

• Make build solid relationships with tenants and ensure adherence to Cenomi standards.
• Ensure that any request/ issue raised by tenants is logged and appropriate steps are taken to address it.
• Assist tenant during shop fit, handover, and evacuation processes.
• Coordinate between tenant and DD for shop delivery.
• Feedback and confirmation about the prime location with leasing.
• Ensure leasing plan are updated as actual.
• Attend training courses provided by HR.
• Ensure the mall have the required AMC and monitor the performance of service provides.
• Ensure all service providers comply with the terms and condition of the contract.
• Ensure common areas are well maintained (technical, cleaning and security) by ensuring regular and ad-hoc inspections are conducted
as per standards.
• Ensure critical issues are reported immediately, and follow-up solving the problem.
• Ensure H&S inspection are conducted as per schedule (mall asset, Tenant units).
• Following with all contractors and suppliers working in the mall.
• Ensure all ops executive get enough information about the operation process inside the mall.
• Chasing the tenant for point of sales and collection.
• Coordinate with all the sections inside the malls.
• Chasing and follow up everything inside the mall during the shift.

• Implement customer service initiatives, processes, policies, and procedures at mall-level in malls as per Cenomi strategy and guidelines.
• Facilitate surveys and mystery shopping initiatives to understand current customer preferences, experiences, and gaps in Cenomi customer service strategy and implementation.
• Review industry publications and relevant benchmarks to identify best practices to improve customer experience and coordinate with CSE (marketing) to improve Customer Service strategy.
• Define key mall target customer segments and design customer service strategies to attract them in coordination with Customer Service Excellence & Events.
• Propose initiatives to improve customer experience and oversee their implementation.
• Measure and evaluate effectiveness of customer service initiatives and provide feedback to Mall Manager and Head of Customer Service Excellence & Events.
• Oversee the implementation of comprehensive standards covering all aspects of customer experience.
• Provide regular reports to Mall Manager and Customer Service Excellence & Events on mall customer experience and develop/ implement action plans required to resolve any gaps.
• Manage mall customer service staff and ensure their abidance to scripts and standards and adequate manning at all stations.
• Coordinate with Mall Marketing and event coordinators for necessary material in engaging with customers.