SALAHELDEEN SUBEIR
Summary
Results-driven Business Analyst with expertise in requirements gathering and operations management at Leonardo. Proven ability to implement process improvements, enhancing efficiency and customer satisfaction. Skilled in project management and team collaboration, aligning initiatives with organizational goals to optimize performance.
Overview
24
24
years of professional experience
Work History
Business Analyst
Leonardo
03.2023 - 12.2025
- Analyzed business processes to identify areas for improvement and efficiency gains.
- Collaborated with cross-functional teams to gather and document requirements for new initiatives.
- Conducted stakeholder interviews to ensure alignment on project goals and deliverables.
- Implemented process enhancements that improved operational workflows across departments.
- Evaluated existing tools and systems, providing recommendations for upgrades or replacements.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Increased resource efficiency by analyzing detailed business requirements.
- Drove operational efficiency by automating routine tasks, freeing up staff to focus on more complex issues.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Development Operations Manager
Al Rajhi Bank, Financial Services
11.2008 - 11.2022
- Enhanced operational efficiencies by leading cross-functional teams and streamlining processes.
- Optimized software deployment through automated solutions for configuration management.
- Fostered continuous improvement culture by mentoring junior staff in DevOps best practices.
- Established governance frameworks ensuring compliance with industry standards and regulations.
- Defined project scopes with stakeholders, aligning development activities to organizational goals.
- Reduced build cycle time by creating process and delivery improvements.
Head of Banking Operations
Al Rajhi Bank
08.2001 - 05.2008
- Led operational teams to enhance process efficiency and service delivery across banking functions.
- Developed and implemented strategic initiatives to optimize customer experience and satisfaction metrics.
- Streamlined transaction processing workflows, reducing turnaround times for loan approvals and fund transfers.
- Mentored department managers on best practices in compliance and risk management frameworks.
- Analyzed performance data to identify areas for improvement, resulting in enhanced operational effectiveness.
- Collaborated with cross-functional teams to align banking operations with organizational goals and objectives.
- Established key performance indicators to monitor team productivity and service quality across branches.
- Identified opportunities to improve business process flows and productivity.
- Led a team of professionals to achieve operational excellence in all areas of banking operations.
- Spearheaded technology upgrades in banking operations for improved speed, accuracy, and security of transactions.
- Established robust business continuity plans to safeguard the bank''s assets, infrastructure, and reputation during unforeseen events or crises.
- Managed risk effectively by enforcing strong internal controls and compliance measures.
- Streamlined banking operations by implementing efficient processes and systems.
- Enhanced staff performance through regular training, coaching, and performance evaluations.
- Ensured smooth functioning of day-to-day banking operations, minimizing downtime and disruptions.
- Built strong relationships with external partners and regulators, ensuring smooth communication and cooperation in all banking operations matters.
- Complied with established internal controls and policies.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Created financial dashboards to provide insights into key performance indicators.
Education
Banking Studies
Institute of Banking Studies Khartoum
Khartoum10-1986
Accounting
Cairo University
Kharyoum04-1985
Skills
- Requirements gathering
- Team collaboration
- Microsoft Office Suite
- Project management
- User acceptance testing
- Business process improvement
- Business planning
- Test case scenarios
- Operations management
- Operations analysis
- Staff management
Timeline
Business Analyst
Leonardo
03.2023 - 12.2025
Development Operations Manager
Al Rajhi Bank, Financial Services
11.2008 - 11.2022
Head of Banking Operations
Al Rajhi Bank
08.2001 - 05.2008
Banking Studies
Institute of Banking Studies Khartoum
Accounting
Cairo University