Saleem Abdul Majeed
Umluj, Red Sea,Saudi Arabia
Summary
Experienced Service Supervisor with 8 years of expertise in managing and leading service teams for maintaing Genset & AWP Machineries, ensuring efficient operations, and delivering exceptional customer service. Proven track record in overseeing day-to-day service activities, optimizing resources, and resolving complex service issues while maintaining high standards of quality, safety, and customer satisfaction.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Service Supervisor
Dayim Equipment Rental Company
Umluj / Red Sea, Saudi Arabia
01.2023 - Current
- Devised activity and service plans to meet customer requirements.
- Briefed and motivated staff to deliver daily operational requirements.
- Developed strategies to enhance overall service quality.
- Scheduled shifts based on seasonal demands and staff availability.
- Handled staff grievances, resulting in improved morale and reduced turnover rates.
- Improved team performance with consistent feedback and guidance.
Technician in electrical & mechanical
Dayim Equipment Rental Company
Jeddah / Umluj, Saudi Arabia
07.2019 - 12.2022
- Synchronizing the generator
- Collaborated with engineers, technicians and maintenance personnel to complete projects.
- Interpreted test data to diagnose equipment malfunctions.
- Addressed technical support requests and completed effective resolutions within given timeframes.
- Enforced adherence to regulatory requirements related to health and safety.
- Removed and replaced worn and damaged components to reduce risk of breakdowns.
- Increased efficiency by maintaining and repairing complex technical equipment.
- Streamlined operations by implementing effective troubleshooting techniques.
Technician
Rapid Access
Jeddah, Saudi Arabia
01.2017 - 06.2019
- Removed and replaced worn and damaged components to reduce risk of breakdowns.
- Collaborated with engineers, technicians and maintenance personnel to complete projects.
- Reassembled and tested repaired equipment to verify resolution.
- Reviewed equipment manuals and technical specifications to complete repairs.
- Troubleshot and resolved technical issues to restore functionality.
- Addressed faulty systems and worked with clients to resolve installation and repair challenges.
- Installed and repaired electrical and mechanical components and systems to meet project specifications.
- Reviewed schematics, blueprints and technical manuals to complete manufacturer-suggested maintenance.
- Coordinated closely with wider team members for successful completion of tasks within deadlines.
- Enhanced customer satisfaction by responding promptly to service calls and resolving technical glitches swiftly.
Education
Diploma of Education - Auto Mobile engineering
Polytechnic Government College
Kerala / India 06.2011 - 03.2013
Skills
- Positive attitude
- Customer relations
- Customer engagement
- Creative thinking
- Training and Development
- Computer literacy
- Customer Service
- Technical troubleshooting
- Product knowledge
- Microsoft Office Suite
- Complaint handling
- Digital literacy
Languages
English
Native
Arabic
Elementary (A2)
Hindi
Intermediate (B1)
Tamil
Native
Timeline
Service Supervisor
Dayim Equipment Rental Company
01.2023 - Current
Technician in electrical & mechanical
Dayim Equipment Rental Company
07.2019 - 12.2022
Technician
Rapid Access
01.2017 - 06.2019
Diploma of Education - Auto Mobile engineering
Polytechnic Government College
06.2011 - 03.2013
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