Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Saleem Tawaha

Saleem Tawaha

Riyadh, Saudi Arabia,Saudi Arabia

Summary

As a customer experience professional with over 2 years of experience in developing and executing successful customer experience strategies, I have a proven track record of driving brand awareness, customer engagement and revenue growth. Skilled in data analysis, market research and campaign optimization, I thrive in dynamic environments and have a strong ability to collaborate cross-functionally. My expertise includes highly focused on building customers journeys, visiting customers and recognizing patterns within different customers. Adept at staying ahead of market trends, I am committed to delivering impactful results and contributing to the success of forward-thinking organizations.

Overview

2
2
years of professional experience
7
7
years of post-secondary education

Work history

Customer Experience Specialist

Sary
Riyadh, Saudi Arabia
12.2022 - Current
  • Understanding and analyzing the needs, pain point and expectations of the company's customers through field visits or contact to meet their needs and expectations in a better and more appropriate way to create positive experiences that improve the customer relationship, loyalty to the company, and motivation to continue using the services.
  • Training and engaging employees to understand the importance of customer satisfaction and to provide excellent and complete service.
  • Studying the full journey that the customer goes on by Blueprint, and see which section of the cycle is either slow or can be enhanced, then providing suggestions of better flows, supervising it, and studying how impactful it is.
  • Focusing on anomalies when a strange behaviour appears within customer, study this behaviour, and investigate the reason behind it and what has caused it. afterward, utilize such anomalies for room of improvement.
  • Field visits to direct examinations with customers to test new features that are introduced to products or service.
  • Examining and studying existing and new services provided to customers and their suitability.

UX Research Associate

Sary
Riyadh, Saudi Arabia
11.2021 - 11.2022
  • Improving products and increasing user satisfaction, which helps the company achieve its goals and succeed in the market.
  • Building a persona that represents the users the company is targeting and describes their needs, challenges, pain points, and anything else that might be useful to develop the business.
  • Drawing the user's journey map for using products, identifying their pain points and working to improve them.
  • Testing the usability and effectiveness of the current or new company's products with users to devise design solutions and features to meet user requests.
  • Advising product and design on required features to fully achieve product requirements for users.
  • Delivering reports containing analyses and recommendations to improve the user experience consistently to overcome existing product challenges, enhance workflows and meet new needs.

Education

Bachelor of Technology - Computer Information Systems

Yarmouk University
Irbid, Jordan
09.2013 - 12.2020

Skills

  • Communication Skills
  • Dispute resolution
  • Empathy
  • Lead management
  • Advanced product knowledge
  • Attention to Detail
  • Research
  • Customers Personas
  • Customer Journeys Mapping
  • Product Usability Testing
  • Customer Experience Analysis
  • Continuous Learning

Languages

Arabic
Native
English
Advanced

Timeline

Customer Experience Specialist

Sary
12.2022 - Current

UX Research Associate

Sary
11.2021 - 11.2022

Bachelor of Technology - Computer Information Systems

Yarmouk University
09.2013 - 12.2020

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Saleem Tawaha