Saleh Al-ghamdi
Saudi Aribia - alkhobar
Summary
Experienced Customer Service professional with over 8 years in the field, including 5+ years as a Team Leader. Skilled in leading high-performing teams, enhancing customer experience, problem-solving, and fostering a positive work environment. Fluent in English and proficient in CRM and Microsoft Excel.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Team Leader
Hulool Al-Oula
Dammam
05.2023 - Current
- Led customer service team for Mobily project, enhancing team collaboration and customer satisfaction.
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Developed team skills and monitored performance to ensure service standards were met.
- Monitored staff performance and developed improvement plans.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
Team Leader
Majorel
Dammam
04.2020 - 05.2023
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Monitored team performance to achieve KPIs and enhance service quality.
- Monitored staff performance regularly to assess effectiveness and identify training needs. and developed improvement plans.
- Supervised customer service representatives, fostering a collaborative environment to improve team morale.
- Maintained excellent employee relationships by cultivating a supportive, positive, and helpful working environment.
Customer Service Representative
Majorel
Dammam
08.2018 - 04.2020
- Addressed customer service enquiries quickly and accurately.
- Addressed inquiries and resolved customer issues, enhancing overall customer experience.
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
- Delivered customer support for Mobily project, ensuring satisfaction and resolution of issues.
Education
General Electricity - Diploma in General Electricity
Jubail Technical Institute
Jubail01-2017
Skills
- Team leadership
- KPI achievement
- Performance monitoring
- Customer service and problem-solving
- Team collaboration
- Excel proficiency
- Microsoft Excel expertise
Languages
Arabic
First Language
English
Upper Intermediate
B2
Timeline
Team Leader
Hulool Al-Oula
05.2023 - Current
Team Leader
Majorel
04.2020 - 05.2023
Customer Service Representative
Majorel
08.2018 - 04.2020
General Electricity - Diploma in General Electricity
Jubail Technical Institute