Saleh Al-Harbi
Riyadh,Saudi Arabia
Summary
Dynamic professional with a strong background in innovative solutions and customer satisfaction. Proven expertise in achieving sales goals, managing office operations, and delivering projects on time. Adept at enhancing store security measures and boosting social media engagement. Comprehensive understanding of supply chain processes. Committed to driving business success through strategic initiatives and continuous improvement.
Overview
9
9
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work history
Store manager at Joe and the juice
Joe and the juice
Riyadh
2024.09 - 2024.12
- Streamlined operations to maximize efficiency and minimize waste.
- Upheld health and safety regulations within premises to ensure safe shopping environment.
- Developed team-oriented environment by implementing effective leadership strategies.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Streamlined operations to maximize efficiency and minimize waste.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
Store Manager
Macdonald's
Riyadh
2020.01 - 2024.09
- Consistently achieved all short and long-term goals
- Handled customer complaints with empathy and composure
- Resolved customer complaints with empathy and professionalism
- Managed training, coaching, and supervising new staff members
- Identified workflow bottlenecks and implemented solutions
- Developed strategies to improve performance and efficiency
- Lowered employee turnover by conducting effective performance evaluations
- Assisted in screening and hiring new employees on company's behalf
- Created engaging incentives to reward loyal customers
- Utilized sales analysis to predict demand and modify ordering strategy
- Managed store budget, controlling expenses to ensure financial targets were met
- Utilized CRM systems to gather customer feedback, using insights to improve service and product range
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
Planning and Resolution
Flow Logistic
Qassim
2018.12 - 2019.12
Customer Relation
IKEA
Qassim, Unaizah
2016.01 - 2018.10
Education
Advanced. Diploma - English Language
Kaplan
US 2012.04 - 2016.01
Associate of Science - Communication
Communication And Electric Collage
/2009 - 2012.03
Skills
- Innovative solutions
- Store security measures
- Customer satisfaction
- Sales goals
- Project delivery
- Office operations
- Social media management
- Engagement boost
- Supply chain understanding
Certification
- Food safety certified
- ICDL License
- Leading great restaurant certified
- Trainer certified
Languages
English
Timeline
Store manager at Joe and the juice
Joe and the juice
2024.09 - 2024.12
Store Manager
Macdonald's
2020.01 - 2024.09
Planning and Resolution
Flow Logistic
2018.12 - 2019.12
Customer Relation
IKEA
2016.01 - 2018.10
Advanced. Diploma - English Language
Kaplan
2012.04 - 2016.01
- Food safety certified
- ICDL License
- Leading great restaurant certified
- Trainer certified
Associate of Science - Communication
Communication And Electric Collage
/2009 - 2012.03