Saleh AL-Saleh

• Performed troubleshooting for Juniper, Cisco and packet analysis.
• Liaised with cabling infrastructure vendors and domestic and international ISPs.
• Performed virtual machine provisioning, VM priority setup, and template cloning.
• Managed, tracked and coordinated problem resolution and escalation processes.
• Demonstrated proficiency in Linux, virtual platforms and cloud connectivity.
• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Contributed to implementation and support of SNMP monitoring software and other network monitoring tools.
• Provided firewall and VPN management, L2 & L3security and incident response.
• Configured, managed and evaluated multi-protocol network elements for effective end-to-end communications.
• Completed efficient and effective troubleshooting of complex multi-vendor network service provider issues.
• Deployment Experience with Cisco Routers: Installed Cisco small business routers, ISR G1, ISR G2, Cisco 7200 series and 7600 series routers.
• Deployment Experience with Cisco Switches: Installed and troubleshoot Cisco catalyst 2900, 3560, 3750, 4500,4500x and Cisco 6500 series switches.
• Deployment Experience with Cisco Nexus switches: Installed and configured Cisco Nx 5K, 2K and 7K switches in Data Centre environment.
• Deployment Experience with Firewalls: Cisco ASA, Cisco ASA NG,Cisco FTD , FortiGate Firewalls.
• Deployment Experience with NMS: Cisco Works LMS 4.0, Cisco Prime 3.1, Solarwinds and Manage engine’s OP Manager.
• End Point Security : Bitdefender Gravity Zone security solution for Enterprises, Cisco AMP for Endpoints.
• Network Admission Control NAC: Cisco ISE 2.1 , Packet Fence.
• Deployment and Design of VPN establishment including Site-to-Site and Remote Access VPNs using Routers Firewalls and VPN Gateways.
• Technical support for all ADSL Customers Corporate Users.

Network Designing Experience:

· Enterprise Network Campus and branches designing and configuration.

· Proposed, Designed, Deployed and Maintained Complex Enterprise networks involving Cisco’s three tier models.

· Enterprise Network internet edge designing.

· Understanding and Working Experience of MPLS Core and Layer three, Layer two VPNs.

· Firewall Zoning and services publishing.

· Configuration and deployment of Next Generation Firewall features using multiple vendors of renowned reputation in the market.

As part of routine duties, we added /removed /upgraded different Network Platforms and extended services to new users and upgraded services for existing users .I performed active monitoring of Network performance and troubleshoot different problems that occurred during monitoring. Different platform up gradation and replacement tasks were performed like replacement of Cisco 2960s with Cisco 3560s 3750s and up gradation of Cisco 1800 ISR to

2800/3800. NPE up gradation of Cisco 7200 VXR and RSP up gradation of 7600 series.

Responsibilities and skills:

• Handle level 2 problems (escalated from level1 support team).
• Technical support for all ADSL Customers (Home Users & Corporate Users).
• Guide and supervise level 1 support team to enhance their troubleshooting skills.
• Do the needed configuration on Cisco devices to have the needed connectivity with other customer’s devices.
• Help DSP to provide their services as per the planned deadlines.
• Troubleshoot and help in solving any problem related to adding a non-cisco device to DSP network.
• Verify the hardware, software and configurations of the newly added devices based on the project documentation as well as Cisco recommendations.
• First line of support tasks for branches communications problems over phone or remotely.
• Manage and assign tasks for Six technicians for solving different types of problem.
• Contacts DSPs for solving any DSP related communications problem.
• Create and maintain infrastructure documentation.

· Troubleshoot existing networks to isolate problems and recommend optimum solutions for any communications problem.

· Supporting all Cisco products for implementing and troubleshooting and integrating it with other vendor products for Data and Voice.

· Extensive Experience utilizing CISCO (Routers: 800, 1700, 2600, 3600 and 7200 Series Routers, Switches: 1900, 2900, 3500, 4000, 5500 Series Switches.

• Technical support for all Nesma employees 24/7.
• Supporting system engineers with technical requirements and key solutions.

· Setup, Installation, Configuration and Troubleshooting for Local Area Networks (LANs) Equipments like Hubs, Bridges, Repeaters, Management Software, LAN Switches, Adapters, Repeaters.

· Installation, Setting up, Configuring and Troubleshooting of CISCO Routers for LAN-to-LAN or remote Access in different applications Like: LANs, Internet, TCP/IP, Bridging Applications, Remote Access for Netware & TCP/IP LANs and AS/400 Applications.

• Design, Configuring, implementing and manage new Installations for networking stuffs for new branches.
• Setting up VOIP between Head office and remote branches.
• Contact vendors for technical issues or problems.
• Monitor network problems and logs.
• Provide recommendations regarding hardware and system software planning.

· Networking Design, Integration, Testing and Consultation (LAN/WAN):
· WAN: ISDN, Frame Relay, ATM and MPLS.
· LAN: Ethernet, Fast Ethernet, Gig Ethernet and WLan.
· Trunk protocol, Tunneling protocol.
· Protocols: TCP/IP, RIP, EIGRP, OSPF, and BGP.
· Hands on experience with: Cisco: Router, Switches, Pix Firewall, VPN
concentrator, 3COM, Polycom video conferencing, Wireless product of Wave wireless and Proxim and Avaya.
· Operating Systems (MS Windows 9x, 2000, NT, XP), Exchange server 2003, MS DNS and DHCP.
· Effective team player with project management capabilities.
· Excellent interpersonal and customer service communication skills.
· Superb problem-solving ability to win customer satisfaction..
· Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
· Developed multi-site IT execution strategies, aligning work orders at [33] locations to effectively align available resources with historical service data.
· Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
· Resolved problems, improved operations and provided exceptional
service.
· Managed network and system performance, conducting troubleshooting, security patching and maintenance.
· Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
· Built, repaired and installed computer-related hardware based on
deployment procedures.