❖ 16 Years of experience in the banking business as follows:
Accomplished professional with extensive expertise in leadership acumen, board-level communication, and corporate governance understanding. Demonstrates proficiency in resource allocation efficiency, ERP systems knowledge, and quality assurance. Adept at crisis management, regulatory compliance, and data analytics. Proven track record in decision-making competency, budget control aptitude, and ethics enforcement. Skilled in business administration, Six Sigma methodologies, staff development, policy enforcement, strategies and goals formulation, and business analysis. Committed to driving organizational success through strategic planning and effective management.
• Initiated regular reviews, ensuring adherence to policies and procedures.
• Oversaw record keeping to ensure accuracy and completeness.
• Implemented process improvements for enhanced operational effectiveness.
• Increased system security by developing and implementing advanced user access controls.
• Preparing daily reports on customer accounts with overdrafts.
• Monitors Retail customers’ overdrafts (i.e., increase and decrease in amount and account).
• Identifies customers with overdrafts and analyzes and determines root cause/s of overdrafts.
• Follow up and ensure branches settle outstanding customer overdrafts.
• Prepares data and reports for downgrade and write-off of customer overdrafts.
• Monitor Branches (country-wide) wash A/C activities.
• Monitor Branches (country-wide) Commission A/C activities.
• Report all Discrepancies in Bank assurance contracts and follow up with branches.
• Monitor Chequebook dispatch among Branches and HO.
• Monitoring Interest Rate Changing.
• Proficiency in monitoring Retail Banking Fraud cases, conducting comprehensive initial investigations, and summarizing the reports before submitting them to the Anti-Fraud & Investigation Department.
• Implementing the legal –files decisions in the Retail Banking Group while supporting SEG(Secretary General Office) and Legal Division. Also, adhering to SAMA memos and inquiries pertaining to customer legal proceedings.
• Analyze customers' complaints and execute appropriate corrective actions to address control or procedural gaps, if any.
• Recommends corrective or permanent controls to be incorporated in the Policies and Procedures.
• Analyzes TODs and recommends write-offs as part of the clean-up process.
• Performs follow-up with the concerned entities (i.e. Branches, Regional OSCDs, etc.) related to pending and un-submitted customer legal files and signature cards and legal files/signature cards with discrepancies.
• Reports control deficiencies identified directly to the Operations Control and System Re-engineering (OCSR) Department Manager and provides recommendations for improving the control gaps and addressing such deficiencies.
• Ensures the tasks performed in the above activities are covered/documented in the Policies and Procedures.
• Monitors control items and advises Operations and Control Department Manager to minimize risk from poor internal controls.
• Performs other tasks related to internal control that the superiors may assign from time to time.
• Manage daily fraud risk monitoring of fraudulent and suspicious activities associated with the bank’s broad range of products and services offered by the bank business and support units.
• Sharing for setting risk parameters on the PRM system.
• Verifies credit card transactions on other banks' POS to ensure the transactions are not fraudulent.
• Conducts merchant credit and risk evaluation reviews in the signing-up process.
• Monitors all high-risk transactions and operations risks.
• Blocks use of credit cards based on information available or supplied by card schemes.
• Financial Investigation Process.
• Reporting Suspicious Transaction.
• Performed all customer-related financial transactions.
• Performed end-of-day transactions, i.e., Branch balance closing, reconciliation, etc.
• Performed all customer-related non-financial transactions, i.e., A/C opening, Card issuance, Chequebook Issuance, etc.