Saleh Almarjan
Corporate Services Operations Manager
Jeddah
Summary
Results-driven Operations Manager with over 19 years of experience in the banking sector, specializing in operational excellence, risk management, and regulatory compliance. Proven track record of resolving long-standing operational challenges and consistently achieving "Exceed Expectations" performance ratings for four consecutive years. A strategic leader skilled in team development, succession planning, and implementing sustainable solutions to enhance organizational efficiency. Adept at analyzing processes, mitigating risks, and ensuring the delivery of exceptional corporate services. Committed to driving positive and lasting impact within financial institutions.
Overview
20
20
years of professional experience
Work History
Corporate Services Operations Manager
Arab National Bank
08.2004 - Current
Facilitated efficient scheduling and task prioritization for team activities.
• Responsible for all Services and Operational issues of the Center.
• Supervises the staff activities. Evaluates performance. Solves staff related
problems and keeps the employees motivated. Provides adequate training and
guidance. Schedules and plans for employee vacations and their relief
replacements.
• Organizes, plans, manages and controls the daily activities of the center. Ensures
and implements the policies and the objectives of the bank.
• Responsible for ensuring a “Satisfactory” Audit Rating and a score of 30 or less
in Control & Risk Self-Assessment (CRSA).
Provide Customer Support:
• Operate that efficient services are provided to CBG, CBD, TBS and SME
customers. Entertain and responds to customers inquiries
Follow-up and verifying allReports:
• Completes and verify all reports relating to all processing, validation/ updates/ status
etc..
People Management:
• By selecting the right candidate for the right role
• By developing objectives for all employees
• Conducting periodical review of employee performance, rewarding & disciplining
• By ensuring robust succession plans and developing the potential employees through
coaching, mentoring and training in liaison with HR
Ensure effective involvement
in implementation and delivery of Compliance, nternal Audit, Risk Management, and Anti-Fraud and Anti-Corruption equirements:
• By clearly understanding the regulatory requirements as and when communicated by
the relevant departments
• By following laid down Policies / Procedures for mitigation / detection of
Compliance, ML & TF, Information Security and Fraud Risks.
• Ensuring appropriate channels are used for reporting all types of risks
• By strictly adhering to the Code of Conduct and applicable procedures in day to day
work
Education
Higher Diploma In Accounting - Accounting
College of Technology
Jeddah 01.2001
Skills
Managerial and Organizational Skills:
1 Operations management: Supervising all corporate client operations and ensuring seamless workflow Streamlining processes across departments to enhance integration and efficiency
2 Strategic planning: Developing and implementing operational strategies to support financial and organizational goals Designing policies and procedures aligned with compliance standards and internal controls
3 Risk management: Identifying and mitigating operational and financial risks to ensure business continuity Minimizing operational risks through process improvements and the application of best practices
4 Problem-solving: Delivering innovative solutions to complex operational challenges, including long-standing issues
Technical Skills:
1 Process analysis and optimization: Enhancing internal operations' efficiency and driving continuous improvement Monitoring internal accounts and ensuring the accuracy of banking operations
2 Compliance and control: Ensuring adherence to financial policies and regulatory standards Developing effective internal control systems to maintain compliance
3 Data management and reporting: Preparing and analyzing operational data to identify improvement opportunities Providing accurate reports to senior management to support decision-making
Leadership and Interpersonal Skills:
1 Team management: Leading teams effectively and guiding them toward achieving optimal results Supporting and developing team members' skills to enhance collective performance
2 Effective communication: Strong communication skills to engage with various stakeholders and ensure operational clarity Building positive working relationships with internal teams and other departments
3 Commitment to excellence: Consistently achieving high-performance ratings ("Exceed Expectations") over multiple years, reflecting dedication to quality and excellence
4 Strategic thinking: Long-term vision for improving processes and achieving organizational objectives
Other Skills:
1 Ability to work under pressure: Managing work challenges effectively and ensuring uninterrupted operations in demanding situations
2 Innovation: Introducing creative solutions to enhance processes and reduce risks
3 Flexibility and adaptability: Adapting to changes in the work environment and responding effectively to new challenges
Timeline
Corporate Services Operations Manager
Arab National Bank
08.2004 - Current
Higher Diploma In Accounting - Accounting
College of Technology