SALEH ALWASSEL
Customer experience
Riyadh
Summary
Developed leadership and analytical skills in high-pressure environment, focusing on strategic planning and operational efficiency. Proven ability to manage complex projects and drive team success. Seeking to transition into new field, leveraging these strengths to bring value to diverse industries.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Patient Relations Senior Officer
Meena Health company
09.2024 - Current
- Providing support to both prospective and existing customers
- Answer customer questions through in-person, phone, email, chat, and social media interactions and may also be responsible for creating documentation for self-service support
- Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
- Coached junior team members, fostering professional growth and improving overall team performance.
- Negotiated contracts with vendors to secure favorable terms, resulting in significant cost savings for the company.
- Streamlined operations by identifying inefficiencies and implementing targeted solutions for improvement.
customer service officer
Success Creators Company
02.2022 - 08.2024
- Dealt with complex complaints and angry customers professionally and politely, resolving issues with favorable
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
Filled researcher
General Authority for Statistics, Mass Economical Survey
04.2023 - 07.2023
- Gathered all kinds of information from companies to help make the statistics more accurate and reliable
- Managed multiple research projects simultaneously, ensuring timely completion within budget constraints.
- Conducted fieldwork in diverse environments, adapting methodologies to unique challenges encountered.
Trainee Lawyer
Almokhtson Law Firm
01.2023 - 04.2023
- Attended courts and tribunals to provide support, assistance and guidance to clients
- Strengthened client relationships through regular communication regarding case progress and updates.
- Assisted in winning cases through meticulous preparation of case materials and trial exhibits.
- Supported successful mediations with detailed analysis of relevant laws and regulations.
Education
Bachelor degree - law
King Saud University
01.2018 - 01.2023
Skills
- Conflict resolution
- Clear communication
- Report writing
- Search and seizure
- Call centre operations
- Microsoft Office Suite
- Operations management
Timeline
Patient Relations Senior Officer
Meena Health company
09.2024 - Current
Filled researcher
General Authority for Statistics, Mass Economical Survey
04.2023 - 07.2023
Trainee Lawyer
Almokhtson Law Firm
01.2023 - 04.2023
customer service officer
Success Creators Company
02.2022 - 08.2024
Bachelor degree - law
King Saud University
01.2018 - 01.2023
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