Saleh Yousef
Riyadh,Saudi Arabia
Summary
A highly skilled professional with expertise in communication and coordination, time management, and multitasking. Demonstrates critical thinking and attention to detail, ensuring effective pressure management in dynamic environments. Committed to leveraging these skills to achieve organizational goals and drive success.
Overview
6
6
years of professional experience
14
14
years of post-secondary education
1
1
Certification
Work history
NOC Coordinator
IOT Squared
Riyadh, Saudi arabia
2023.12 - Current
- Improved incident response time by proactively monitoring alerts and system performance
- Reduced downtime by identifying and escalating issues early
- Maintained high availability of critical systems through continuous monitoring
- Ensured compliance with SLAs by managing and resolving incidents efficiently
- Enhanced monitoring coverage through regular audits and updates
Receptionist
Rajhi Development Company
Riyadh, Saudi arabia
2019.11 - 2023.12
- Delivered professional front-desk support, ensuring positive first impressions for visitors
- Managed high volumes of calls and inquiries with efficiency and accuracy
- Improved office workflow by coordinating appointments and internal communications
- Maintained organized records and visitor tracking systems
- Provided reliable administrative support to multiple departments
Education
High School Diploma - social studies
Autism Disorder Center
Riyadh 2004.02 - 2017.08
Skills
- Communication and coordination
- Time management and multitasking
- Critical thinking
- Attention to detail
- Pressure management
Languages
Arabic
Native
English
Fluent
Affiliations
- Technology & Networking
- PC Hardware & Optimization
- Automotive Enthusiast
Accomplishments
- Successfully handled and resolved multiple network incidents within SLA targets
- Recognized for reliability and quick response to critical system alerts
- Maintained consistent uptime through proactive monitoring and issue detection
- Provided excellent front-desk support, ensuring positive visitor experience
- Managed high volume of calls and inquiries efficiently
Certification
Currently pursuing certifications in networking and IT operations
Timeline
NOC Coordinator
IOT Squared
2023.12 - Current
Receptionist
Rajhi Development Company
2019.11 - 2023.12
High School Diploma - social studies
Autism Disorder Center
2004.02 - 2017.08