SALEH ABDULLAH ALSUDAYS

Coordinated end-to-end logistics to deliver shipments on time and efficiently.
Managed quotation requests and order processing with accurate customer records.
Built relationships with customers and transport providers to maintain service quality.
Resolved operational issues by tracking shipments and updating customers continuously.
Used Zoho CRM, SalesIQ, and HelloSend to run customer interactions and logistics.

Implemented customer retention strategies, fostered strong relationships.

Answer customer calls and handle inquiries promptly using service procedures.
Resolve billing issues and troubleshoot internet connectivity problems during customer contact.
Process customer requests and update personal records accurately in the system.
Log complaints and follow up with relevant departments to track outcomes.
Promote available offers and services while maintaining customer satisfaction.

Took responsibility for security within the work area, reducing instances of theft significantly.

Delivered superior level of assistance to customers whilst handling check-out process effectively.

Coordinated breaks for cashiers, ensuring continuous cover at tills during peak hours.

Served customers promptly, ensuring a positive store environment.

Kept daily records of all transactions maintained accuracy in accounting procedures.