Saleh Hejji
Riyadh,Saudi Arabia
Summary
Passionate about building better game experiences. I’ve spent the last 3 years driving growth in mobile games through smart live ops, data analysis, and automation. Now, I’m expanding into product management to shape the features, systems, and strategies that make user stay, play, and pay.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations team leader
UMXSTUDIO
Riyadh
01.2024 - Current
- Increased paying users by 30% through targeted live operations initiatives and tailored user engagement campaigns.
- Managed daily live operations for three mobile games, significantly improving user retention and monetization.
- Enhanced operational effectiveness by leveraging data-driven tools including Firebase, PlayFab, Google Analytics, and Lean plum to analyze user behavior and optimize engagement.
- Designed, trained, and deployed an AI-powered customer feedback bot capable of classifying player messages and generating daily reports, significantly improving issue tracking and reducing manual processing time.
- Leveraged data-driven approaches and analytics tools (Firebase, Google Analytics, Power BI) to optimize game performance and user satisfaction.
- Built automated pipelines to streamline internal live ops workflows, including scheduled data reporting, user behavior tracking, and real-time monitoring dashboards—reducing manual effort and increasing operational efficiency.
- Maintained direct relationships with high-spending users, providing continuous support and personalized engagement strategies to boost retention and lifetime value.
- Delivered actionable player feedback insights and feature suggestions to the product team, facilitating informed decision-making and continuous game improvement.
- Collaborate cross-functionally with design, development, and marketing teams to align live operations with broader project goals and ensure a cohesive user experience.
Live Ops Specialist
UMXSTUDIO
Riyadh
08.2022 - 12.2023
- Supported daily live operations and player engagement activities for multiple mobile games.
- Collected and analyzed user feedback to identify improvement areas and opportunities.
- Assisted in executing in-game events, promotions, and content updates.
- Collaborated with developers and designers to ensure smooth feature releases and timely issue resolution.
Education
Bachelor's degree - Theoretical and Mathematical Physics
Qassim University
Saudi ArabiaDiploma - Nanodegree in Business Data Analysis
Udacity
Udacity | OnlineDiploma - Structuring Machine Learning Projects
Coursera
OnlineDiploma - Nanodegree Digital Project Management
Udacity
OnlineSkills
- Planning Product Features
I've worked on shaping product features based on player needs, data, and team input - Running Live Ops Campaigns
Managed in-game events and content updates that kept players engaged and spending - Improving Retention & Monetization
Focused on keeping players happy while optimizing in-game economy and offers - Using Data Tools
I use Firebase, SQL, Google Analytics, and Power BI to understand players and guide decisions
- Working in Agile Teams
I'm comfortable with sprints, daily standups, and tracking progress in tools like Jira - Building Internal Tools & Bots
Built automation bots to handle feedback and generate daily reports—saved a ton of time - Talking with Stakeholders
Used to translating data into clear ideas for product managers and other teams - Team Collaboration
I always work closely with devs, artists, marketing, and support to keep everything aligned
Certification
- Nanodegree: Business Data Analysis – Udacity
- Nanodegree: Digital Project Management – Udacity (In Progress)
- Structuring Machine Learning Projects – Coursera
Timeline
Operations team leader
UMXSTUDIO
01.2024 - Current
Live Ops Specialist
UMXSTUDIO
08.2022 - 12.2023
Bachelor's degree - Theoretical and Mathematical Physics
Qassim University
Diploma - Nanodegree in Business Data Analysis
Udacity
Diploma - Structuring Machine Learning Projects
Coursera
Diploma - Nanodegree Digital Project Management
Udacity
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