Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Salem Al-Suliteen

Saudi Arabia ,Khobar

Summary

Accomplished professional with extensive expertise in customer rapport, commercial awareness, and coaching leadership. Demonstrates a strong track record in commercial improvement planning and democratic leadership, driving workforce development and business administration. Adept at operations oversight, sales negotiating, and store maintenance with a focus on B2B sales. Known for creative problem solving and delivering outstanding customer service. Proficient in team management, stock management, and Excel. Experienced in airport ground operations including pre-boarding checking, baggage handling, checking in passengers, airport safety protocols, knowledge of immigration policies, and travel document verification. Career goal: to leverage skills in a dynamic environment to enhance operational efficiency and customer satisfaction.

Overview

6
6
years of professional experience

Work history

Passenger Serves Agent

Swissport
Dammam,Airport, Eastern Province
09.2024 - Current
  • Checked-in luggage and confirmed carry-on items met security requirements.
  • Provided warm and friendly welcome to customers upon arrival at airport.
  • Verified customer passports and documentation to travel.
  • Handled seat allocation tasks efficiently to ensure optimal cabin utilisation.
  • Managed ticket counter operations diligently for streamlined processes.
  • Directed passengers through immigration, passport control and baggage hall to claim luggage.
  • Escorted passengers with mobility issues to and from transport.

Operations manager

Wahel Coffee
Khobar, Eastern Province
09.2023 - 02.2024
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Created digital file classification system for company-wide use.
  • Implemented quality control measures, enhanced product standards.
  • Managed inventory efficiently to minimise stockouts and overstock situations.

Operations manager

Bon Coffee & Roasters
Khobar, Eastern Province
04.2022 - 06.2023
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Established clear budgets and cost controls strategies to meet objectives.

Branch manager

Lily Coffee & Flowers
Khobar, Eastern Province
10.2020 - 04.2022
  • Maintained organisational compliance with applicable legislation and regulations.
  • Developed and implemented strategies for increased customer satisfaction.
  • Partnered with management team to optimise operations and reduce costs.
  • Provided excellent customer service, securing client loyalty.

Barista

Starbucks Coffee
Khobar, Eastern Province
06.2019 - 10.2020
  • Washed and chopped raw ingredients to use in cold or cooked food items.
  • Promoted seasonal beverages effectively increasing their uptake.
  • Maintained and operated espresso machines, blenders and commercial coffee brewers.
  • Ordered, received and correctly stored fast food ingredients.

Education

High School Diploma -

High School

Skills

  • Customer rapport
  • Commercial awareness
  • Coaching leadership
  • Commercial improvement planning
  • Democratic leadership
  • Workforce development
  • Business administration
  • Operations oversight
  • Sales negotiating
  • Store maintenance
  • B2B Sales
  • Creative problem solving
  • Outstanding customer service
  • Team management
  • Problem solver
  • Strong customer service orientation
  • Basic computer knowledge
  • Stock management
  • Excel
  • Pre-boarding checking
  • Baggage handling
  • Creative thinking
  • Checking in passengers
  • Airport safety protocols
  • Knowledge of immigration policies
  • Airport ground operations
  • Travel document verification

Languages

Arabic
Native
English
Native

Timeline

Passenger Serves Agent

Swissport
09.2024 - Current

Operations manager

Wahel Coffee
09.2023 - 02.2024

Operations manager

Bon Coffee & Roasters
04.2022 - 06.2023

Branch manager

Lily Coffee & Flowers
10.2020 - 04.2022

Barista

Starbucks Coffee
06.2019 - 10.2020

High School Diploma -

High School
Salem Al-Suliteen