Accomplished professional with extensive expertise in customer rapport, commercial awareness, and coaching leadership. Demonstrates a strong track record in commercial improvement planning and democratic leadership, driving workforce development and business administration. Adept at operations oversight, sales negotiating, and store maintenance with a focus on B2B sales. Known for creative problem solving and delivering outstanding customer service. Proficient in team management, stock management, and Excel. Experienced in airport ground operations including pre-boarding checking, baggage handling, checking in passengers, airport safety protocols, knowledge of immigration policies, and travel document verification. Career goal: to leverage skills in a dynamic environment to enhance operational efficiency and customer satisfaction.