Salem Al Katheri
Jeddah,Saudi Arabia
Summary
A fresh Graduated Hardworking Network Engineer.
I have passion and hunger for work and learn new things With a three
years work experience.
in the following fields.
Information Technology , Software Administration , Data Storage, Network Management , routing and switching , information technology and Network management, services industry , Skilled in Microsoft Office, Database , MS 365 , Wireless connectivity,with a bachelor's degree focused on Network Management Information Technology from College of Telecom and Electronics (Jeddah) Associate Degree from King Abdulaziz University.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
IT Help Desk
Ikea
Jeddah
09.2020 - 12.2020
- Activate employee cards.
- Repair (PCs,Printers,Handhelds)and going to the field if required.
- Downloading updates if necessary.
- Voiding and refunds management.
- Follow up on goods coming from abroad and insert them correctly.
- Tracked team performance to provide feedback and status reports to management.
- Restoring archived transactions.
- Guarantee network stability.
- Assisted sales team with aftersales support.
Sales Specialist
Al shaya Medical Company
Jeddah
08.2022 - 12.2022
- Tracked competitions, current market and consumer buying trends to develop marketing plans and strategies.
- Built relationships with existing and new accounts.
- Created and presented media and advertising packages to prospective customers.
- Generated, maintained and updated list of potential sales leads.
- Prepared invoices for customers with large orders or special sales types.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Contacted suppliers from different countries.
- Gathered data to create Excel spreadsheets for budget and inventory management.
IT Help Desk Agent
Waleed ali khan for information technology
Jeddah
01.2023 - Current
- Troubleshot various incidents related to hardware, networks and software faults.
- Arranged computers, routers and printer to achieve proper workstation.
- Upgraded hardware and software regularly for optimized systems performance.
Education
Bachelor of Network Engineering - Network Engineering
College of telecom and electronics
Jeddah 10.2017 - 12.2020
Diploma of Higher Education - Network Management
King Abdulaziz University
Jeddah 01.2015 - 08.2017
Skills
- Customer support needs assessment
- Skilled in TCP/IP and WAN
- Software diagnosis
- Hardware maintenance
- Helpdesk support
- Network administration
Certification
- Cisco Certifications
-Cisco Certified Network Associate.
-CCNA 200 Course.
-CCNA 301 Course.
- IBM Coursera
-Introduction to Cybersecurity Tools & Cyber Attacks.
-Cybersecurity Compliance Framework & System Administration.
-Cybersecurity Roles, Processes & Operating System Security.
-Network Security & Database Vulnerabilities.
Languages
English
Fluent
Arabic
Native
Timeline
IT Help Desk Agent
Waleed ali khan for information technology
01.2023 - Current
Sales Specialist
Al shaya Medical Company
08.2022 - 12.2022
IT Help Desk
Ikea
09.2020 - 12.2020
Bachelor of Network Engineering - Network Engineering
College of telecom and electronics
10.2017 - 12.2020
Diploma of Higher Education - Network Management
King Abdulaziz University
01.2015 - 08.2017
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