Salem Alqudayri
Customer Service Lead
Riyadh
Summary
Outgoing Customer Service Coordinator with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
6
6
Certifications
Work History
Customer Service Team Lead
Emirates NBD
4 2023 - Current
- Collaborated with cross-functional teams to develop new strategies for improving the overall customer experience.
- Developed innovative solutions to recurring customer issues, minimizing repeat calls and enhancing overall satisfaction levels.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
Customer Service Coordinator
Emirates NBD
11.2021 - 04.2023
- Analyze Organization Account Statements, Loan and Insurance settlements.
- Work with TAMM System.
- Approval to add, deduct and cancel fees.
- Manage Lease Transfer.
- Work with NAJIZ system for procuration approval.
- Work with CRM system to process the customer requests.
- Took ownership of customer issues and followed problems through to .resolution
Auto Lease Customer Service (Tamheer)
Emirates NBD
07.2020 - 01.2021
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
Education
Diploma - Advanced Internal Audit,Risk Analysis And Manageme
The Saudi Instiute of Internal Auditors
04.2001 -
Higher Diploma - Internal Audit
Institute of Public Administration-Saudi Arabia
Riyadh 09.2021 - 06.2023
Bachelor's Degree - Department of Banking
Al-Imam Muhammad Ibn Saud Islamic University
Riyadh 09.2014 - 09.2019
Skills
Supervision
CRM
Customer Relations
Payroll and budgeting
Team Working
Communication skills
Problem-solving
Certification
(English Course in UK , Brighton , EC (6 Month
Languages
Arabic
Excellent
English
Very Good
Timeline
Zakat and Tax
06-2024
Accounting for non-accountanst
01-2024
Risk-based auditing
11-2023
Retail Banking Foundations third Edition
10-2023
Customer Service Coordinator
Emirates NBD
11.2021 - 04.2023
Higher Diploma - Internal Audit
Institute of Public Administration-Saudi Arabia
09.2021 - 06.2023
Auto Lease Customer Service (Tamheer)
Emirates NBD
07.2020 - 01.2021
Certificate in IT SKILLS (CIT)
08-2018
(English Course in UK , Brighton , EC (6 Month
07-2016
Bachelor's Degree - Department of Banking
Al-Imam Muhammad Ibn Saud Islamic University
09.2014 - 09.2019
Diploma - Advanced Internal Audit,Risk Analysis And Manageme
The Saudi Instiute of Internal Auditors
04.2001 -
Customer Service Team Lead
Emirates NBD
4 2023 - Current
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