Salem Bahakeem
Jeddah,Saudi Arabia
Summary
A professional with a strong foundation in complaint handling excellence and sales promotion techniques, complemented by a deep understanding of supply chain processes. Demonstrates exceptional time management mastery and scheduling efficiency, ensuring optimal operations and productivity. Skilled in venue maintenance supervision and recruitment, with a keen aptitude for hiring the right talent. Committed to leveraging these competencies to drive organisational success and enhance business outcomes.
Overview
6
6
years of professional experience
Work History
Duty Manager
Holiday inn Jeddah Corniche
Jeddah
12.2023 - Current
- Drafted detailed reports on daily operations, aiding senior management in decision-making process.
- Liaised with suppliers regularly, maintaining strong business relationships.
- Oversaw stock checks and reordering, ensuring product availability at all times.
- Streamlined workflow processes, enhancing overall efficiency of the establishment.
- Managed front-of-house operations to maintain a high level of service.
- Coordinated staff schedules to maximise productivity.
Front office supervisor, Acting Duty & Night Mgr
Crowne Plaza Al Hamra
Jeddah
08.2022 - 12.2023
- Maintained professional work environment with effective supervision of front office team.
- Improved efficiency by implementing new administrative procedures.
- Addressed guest queries promptly, enhancing overall guest experience.
- Coordinated room assignments for optimal utilisation of resources.
- Coordinated room assignments to accommodate guest needs, resulting in improved customer service ratings.
- Assisted guests with luggage or transportation requirements promoting a welcoming atmosphere within the hotel premises.
Front office shift leader
Crowne Plaza Al Hamra
Jeddah, Mecca Region
07.2021 - 08.2022
- Streamlined communication between departments for improved service delivery.
- Enhanced guest satisfaction by promptly addressing and resolving complaints.
- Trained new employees, ensured adherence to hotel policies and procedures.
- Facilitated prompt luggage services by coordinating with the bellboy team.
Guest service agent
Crowne Plaza Al Hamra
Jeddah
10.2019 - 07.2021
- Coordinated with housekeeping staff for efficient room preparation.
- Maintained a clean and welcoming reception area, projecting an inviting atmosphere.
- Improved overall guest satisfaction with attention to detail in all tasks.
- Ensured smooth check-ins and check-outs for superior convenience.
- Processed payments promptly, ensuring accurate billing.
- Handled telephone calls professionally, directing them appropriately within the hotel.
Education
Hospitality
Executive Development for Tourism & Hospitality
United Kingdom 05.2024 - 05.2024
Hotel Management
Les Roches
Switzerland 09.2022 - 09.2022
Internship - Hotel Management
Al Marwa Reyhaan Hotel
Makkah, Mecca Region 08.2018 - 08.2018
Intensive English 30 lessons / 22.5 hours
EC Miami
United Stats 09.2016 - 03.2017
Skills
- Complaint handling excellence
- Sales promotion techniques
- Supply chain understanding
- Venue maintenance supervision
- Time management mastery
- Recruitment and hiring aptitude
- Scheduling efficiency
Languages
English
Advanced
Arabic
Native
Nationality
Saudi Arabia
Timeline
Hospitality
Executive Development for Tourism & Hospitality
05.2024 - 05.2024
Duty Manager
Holiday inn Jeddah Corniche
12.2023 - Current
Hotel Management
Les Roches
09.2022 - 09.2022
Front office supervisor, Acting Duty & Night Mgr
Crowne Plaza Al Hamra
08.2022 - 12.2023
Front office shift leader
Crowne Plaza Al Hamra
07.2021 - 08.2022
Guest service agent
Crowne Plaza Al Hamra
10.2019 - 07.2021
Internship - Hotel Management
Al Marwa Reyhaan Hotel
08.2018 - 08.2018
Intensive English 30 lessons / 22.5 hours
EC Miami
09.2016 - 03.2017
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