SALEM MOSA'D EL BAZ
Sakaka,KSA
Summary
Accomplished professional with expertise in cafe and restaurant management, specialising in leadership and staff development. Proven track record in operations, including inventory control, procurement, and budgeting. Adept at public relations and effective communication, ensuring seamless customer interactions. Skilled in branding and visual identity oversight, contributing to enhanced business visibility. Committed to leveraging skills for continued growth in the hospitality industry.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work history
Restaurant & Cafe Manager
Admato Hotel
Al Jouf
2023.01 - 2026.04
- Overseeing daily operations to ensure high standards of service and operational efficiency.
- Managing and training staff on customer service excellence and health and safety protocols.
- Monitoring inventory levels, procurement, and maintaining relationships with local suppliers.
- Analyzing customer feedback to implement service improvements and increase guest satisfaction.
- Special Assignment: Managing visual identity and branding projects, including logo adjustments and typographic layouts to enhance the facility's professional image.
Beverage Manager & Head Barista
Multiple Locations (Jazz Makadina, Arabica, Hawana)
Hurghada, Sharm El Sheikh, Giza
2013.01 - 2023.01
- Supervised the beverage department across several high-end tourist destinations (Hurghada, Sharm El Sheikh, Giza).
- Developed and standardized drink menus and recipes to ensure consistency and quality control.
- Led a team of baristas, providing technical training and managing shift schedules.
Senior Floor Supervisor
Pizza Restaurant and Cafe
2009.01 - 2013.01
- Coordinated floor staff activities to ensure a seamless dining experience during peak hours.
- Handled complex customer inquiries and resolved complaints with a leadership-oriented approach.
- Managed cash flow and daily financial reporting for the facility.
Service Captain & Staff Trainer
COOL Restaurant and Cafe
2006.01 - 2009.01
- Mentored and trained new employees on service techniques and menu knowledge.
- Assisted management in supervising the dining area and streamlining order-taking processes.
Education
Diploma - Tourism and Hotels
Arkan Pyramids Institute
2004.01 - 2007.01
Skills
- Leadership: Cafe & Restaurant Management, Staff Development
- Operations: Inventory Control, Procurement, Budgeting
- Soft Skills: Public Relations, Effective Communication, Time Management
- Technical: Branding & Visual Identity Oversight
LANGUAGES
Arabic: Native.
English: Professional working proficiency.
INTERESTS
Visiting international restaurants and cafes., Sports (Fitness & Walking) and Reading., Tourism and Travel.
Timeline
Restaurant & Cafe Manager
Admato Hotel
2023.01 - 2026.04
Beverage Manager & Head Barista
Multiple Locations (Jazz Makadina, Arabica, Hawana)
2013.01 - 2023.01
Senior Floor Supervisor
Pizza Restaurant and Cafe
2009.01 - 2013.01
Service Captain & Staff Trainer
COOL Restaurant and Cafe
2006.01 - 2009.01
Diploma - Tourism and Hotels
Arkan Pyramids Institute
2004.01 - 2007.01