SALEM MOHAMMAD TAHER
JEDDAH,
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Brand Success
Jeddah, Az Zahra Dist.
01.2018 - 01.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Data Entry Operator
Brand Success
Jeddah, Az Zahra Dist.
01.2019 - 01.2020
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
Sales Representative Team Leader
Al Sayyad Seafood Restaurant
Jeddah, As Samir Dist.
01.2020 - 01.2021
- Fostered vital customer relationships to generate good sales.
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Supervisor in Training
Al Sayyad Seafood Restaurant
Jeddah, As Samir Dist.
01.2021 - 01.2022
- Partnered with management to coach, discipline and manage employees.
- Assisted in leading each shift by delegating duties and assigning specific tasks to a number of employees.
- Built highly productive teams through team building, clear communication and ongoing coaching.
- Directed and supervised staff members to engage in sales, inventory management, cash receipt reconciliation and customer service requirements.
Supervisor of Operations
Al Sayyad Plus Seafood Company
Jeddah, Al Marwa Dist.
01.2022 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
Education
No Degree - Elementary And Middle School Administration
Mahd Al Uloom Int'l School Jeddah (MISJ)
Jeddah, Ar Rihab Dist.07.2017
No Degree - High School Administration
International Indian School Jeddah (IISJ)
Jeddah, Ar Rihab Dist.04.2020
Skills
- Report Preparation
- Data Entry
- Expense Reporting
- Call Control
- Microsoft Office Suite Proficiency
- Call Center Experience
- Computer Literacy
- Typing Speed
- Recruitment and Hiring
- Staff Evaluation
- Facilities Inspection
- Team Development
- Payroll Administration
- Attention to detail
- Customer service
Languages
Persian
Native language
English
Proficient
C2
Arabic
Advanced
C1
Hindi
Upper intermediate
B2
Malayalam
Beginner
A1
Timeline
Supervisor of Operations
Al Sayyad Plus Seafood Company
01.2022 - Current
Supervisor in Training
Al Sayyad Seafood Restaurant
01.2021 - 01.2022
Sales Representative Team Leader
Al Sayyad Seafood Restaurant
01.2020 - 01.2021
Data Entry Operator
Brand Success
01.2019 - 01.2020
Customer Service Agent
Brand Success
01.2018 - 01.2019
No Degree - Elementary And Middle School Administration
Mahd Al Uloom Int'l School Jeddah (MISJ)
No Degree - High School Administration
International Indian School Jeddah (IISJ)