SALEM MOHAMMAD TAHER
JEDDAH,
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Brand Success
01.2018 - 01.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Data Entry Operator
Brand Success
01.2019 - 01.2020
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
Sales Representative Team Leader
Al Sayyad Seafood Restaurant
01.2020 - 01.2021
- Fostered vital customer relationships to generate good sales.
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Supervisor in Training
Al Sayyad Seafood Restaurant
01.2021 - 01.2022
- Partnered with management to coach, discipline and manage employees.
- Assisted in leading each shift by delegating duties and assigning specific tasks to a number of employees.
- Built highly productive teams through team building, clear communication and ongoing coaching.
- Directed and supervised staff members to engage in sales, inventory management, cash receipt reconciliation and customer service requirements.
Supervisor of Operations
Al Sayyad Plus Seafood Company
01.2022 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
Education
No Degree - Elementary And Middle School Administration
Mahd Al Uloom Int'l School Jeddah (MISJ)
Jeddah, Ar Rihab Dist.07.2017
No Degree - High School Administration
International Indian School Jeddah (IISJ)
Jeddah, Ar Rihab Dist.04.2020
Skills
- Report Preparation
- Data Entry
- Expense Reporting
- Call Control
- Microsoft Office Suite Proficiency
- Call Center Experience
- Computer Literacy
- Typing Speed
- Recruitment and Hiring
- Staff Evaluation
- Facilities Inspection
- Team Development
- Payroll Administration
- Attention to detail
- Customer service
Languages
Persian
Native language
English
Proficient
C2
Arabic
Advanced
C1
Hindi
Upper intermediate
B2
Malayalam
Beginner
A1
Timeline
Supervisor of Operations
Al Sayyad Plus Seafood Company
01.2022 - Current
Supervisor in Training
Al Sayyad Seafood Restaurant
01.2021 - 01.2022
Sales Representative Team Leader
Al Sayyad Seafood Restaurant
01.2020 - 01.2021
Data Entry Operator
Brand Success
01.2019 - 01.2020
Customer Service Agent
Brand Success
01.2018 - 01.2019
No Degree - Elementary And Middle School Administration
Mahd Al Uloom Int'l School Jeddah (MISJ)
No Degree - High School Administration
International Indian School Jeddah (IISJ)
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