Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Custom
Personal Information
Timeline
Generic

Salem Saad M ALFadhli

Khobar,Eastern Province

Summary

Skilled professional with expertise in computer software and hardware, data entry, and customer relationship management. Proficient in air freight logistics, shipment planning, and freight management. Experienced in quality assurance, financial reporting, and employee management, with a strong ability to learn new PC programs quickly. Committed to achieving organizational goals under pressure while maintaining high performance standards.

Ambitious planner and organizer with drive for professional and corporate success. Works collaboratively to align logistics with objectives. Strong deadline management and coordination skills.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

16
16
years of professional experience

Work history

Freight Coordinator, Freight Shipping Coordinator

DHL
02.2020 - Current
  • Coordinated with transportation and shipping services to determine logistics details.
  • Resolved customer queries via telephone, live chat and email, following procedures.
  • Verified shipping methods and routes from pick-up location to final destination.
  • Filed delivery and collection consignment paperwork to provide complete accuracy.
  • Updated booking system to reflect shipping delays and changes, providing details to customers.
  • Provided information to clients regarding postal rates, shipment costs and miscellaneous charges.
  • Notified clients regarding status en route and delivery time.
  • Documented cargo amount, weight and dimensions to maintain updated records.
  • Prepared bills of lading, invoices and shipping documents for shipments.
  • Traced delayed or lost shipments to establish next course of action.
  • Informed clients regarding transportation and payment options to verify preference.

Key Account Executive

DHL Express
03.2017 - 02.2020
  • Collaborated with sales team to onboard and integrate new customers.
  • Cultivated and sustained critical partnerships with clients to support consistent satisfaction.

Shipping Coordinator

DHL Express
Khobar, Eastern Province
09.2013 - 03.2017
  • Traced delayed or lost shipments to establish next course of action.
  • Filed delivery and collection consignment paperwork to provide complete accuracy.
  • Notified clients regarding status en route and delivery time.
  • Answered credit management queries and escalated complaints to manager.
  • Monitored cargo tracking systems to determine fulfillment of deliveries within estimated timeframes.

Customer Service Department Team Leader & Acting Supervisor

DHL Express
Khobar, Eastern Province
03.2013 - 09.2013
  • Met customer call guidelines for service levels and handle time.
  • Liaised between customers and internal departments to address and resolve customer service concerns.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded to customer requests with friendly, knowledgeable service and support.

Technical Support, Customer service representative

DHL Express
Khobar, Eastern Province
01.2010 - 03.2013
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Built and maintained customer trust by maintaining ongoing communications until resolution.

Education

Diploma - Technical Support

College of Technology
Hasa

Skills

  • Full knowledge of using computers
  • Teamwork
  • Speed of data entry (Arabic - English)
  • Challenge and achievement and work under pressure
  • Professional dealing with all spectrums of society (CRM)
  • Express And Air freight Specialist
  • Communication expertise
  • Customer relationship management systems
  • Quality assurance methods
  • Leadership proficiency
  • Microsoft Office

Additional Information

Secure a full time job where I become associated with a company and where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.

Languages

Arabic
Native
English
Advanced

Custom

Salem Saad M, ALFadhli, ssalfadh@gmail.com, 0537003558, 0554556806, Saudi, Eastern Province, Khobar

Personal Information

Timeline

Freight Coordinator, Freight Shipping Coordinator

DHL
02.2020 - Current

Key Account Executive

DHL Express
03.2017 - 02.2020

Shipping Coordinator

DHL Express
09.2013 - 03.2017

Customer Service Department Team Leader & Acting Supervisor

DHL Express
03.2013 - 09.2013

Technical Support, Customer service representative

DHL Express
01.2010 - 03.2013

Diploma - Technical Support

College of Technology
Salem Saad M ALFadhli