Summary
Overview
Work history
Education
Skills
Languages
Timeline
AdministrativeAssistant

salma ALBarqawi

Jeddah,Mecca Region

Summary

Seasoned professional with excellent multitasking , propitiation and management skills. works effortlessly between departments and ability to optimist processes . Ambitious call center Executive versed in monitoring and enhancing call quality with superior team management and exceptional customer service drives protability through continuous follow -up and attention to detail .

Overview

14
14
years of professional experience

Work history

Coordinator

international medical center
Jeddah, Mecca Region
09.2013 - Current
  • Answered phone calls and responded to emails from clients.
  • Addressed customer complaints and resolved issues.
  • Managed and prioritised varied and busy workload to meet deadlines.
  • Trained and assigned tasks to team members.
  • Planned and coordinated events and activities, maintaining seamless and efficient workflow.

call center

international medical center
Jeddah, Mecca Region
09.2013 - Current
  • Attended service calls quickly to achieve positive security outcomes.
  • Answered phones, transferred calls and maintained switchboards to triage communications.
  • Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.

Team leader call center

national restaurant company
Jeddah, Mecca Region
03.2012 - 09.2013
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

cashier

panda company
Jeddah, Mecca Region
10.2010 - 08.2011
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Completed opening and closing procedures each day.
  • Greeted customers entering store and responded promptly to customer needs.
  • Counted change correctly and issued customer receipts.

Education

Bachelor of history -

College of Education
Jeddah, Mecca Region

Skills

  • Emergency call handling
  • Call routing and queue management
  • Call screening and forwarding
  • Patient call handling
  • Excellent recall skills

Languages

English
Intermediate

Timeline

Coordinator

international medical center
09.2013 - Current

call center

international medical center
09.2013 - Current

Team leader call center

national restaurant company
03.2012 - 09.2013

cashier

panda company
10.2010 - 08.2011

Bachelor of history -

College of Education

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salma ALBarqawi