Salma Alkahtani
Dammam
Summary
Business Administration professional with 5+ years of experience in HR, business operations, and customer service across government and corporate sectors.
Skilled in process management, client support, communication, problem-solving, and delivering accurate, high-quality services with compliance.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Customer Service Specialist (Healthcare)
Saudi Commission for Health Specialties
Riyadh
02.2025 - 01.2026
- Delivered professional communication via emails, phone calls, and direct engagement, ensuring seamless customer experience.
- Facilitated client follow-ups and inquiries, coordinating throughout the classification process to enhance client satisfaction.
- Prepared and managed client contracts, ensuring accurate
documentation of service scope, fees, payment terms, deadlines, and company conditions. - Prepared and managed client contracts, ensuring accuratedocumentation of service scope, fees, payment terms, deadlines, and company conditions.
- Supported the classification process for contracting companies and engineering offices to obtain the required certifications and approvals.
Business Development Specialist
Fakrah Company
Riyadh
12.2023 - 04.2024
- Facilitated business growth initiatives through client coordination
- Enhanced stakeholder relationships while streamlining service processes
- Researched trends to gather data and implement innovative strategies.
- Researched prospective clients to develop and execute cold call lists.
- Managed CRM systems, ensuring accurate tracking of client interactions and sales pipeline progress.
Human Resources Specialist
Women Center
Dammam
03.2018 - 07.2023
- Managed employee contracts and ensured compliance with labor regulations and company policies.
- * Processed payroll through banking systems and managed salary documentation throughMudad.
- Prepared employee final settlements and ensured accurate completion of offboardingprocedures.
- * Processed payroll through banking systems and managed salary documentation through
Mudad. - Prepared employee final settlements and ensured accurate completion of offboarding
procedures. - Worked extensively on government platforms including Qiwa, GOSI, Mudad, and the Eastern Chamber of Commerce for official
documentation, certifications, subscriptions, and compliance requirements.
Customer Service Specialist
Women Center
Dammam
03.2016 - 03.2018
- Coordinated daily workflow and ensured efficient operational activities within the centre to enhance customer experience.
- Conducted post-service follow-ups to ensure customer satisfaction and service quality.
- Prepared invoices, processed customer transactions, and maintained accurate service records.
- Scheduled client appointments and organised daily staff and spa service schedules to optimise service delivery.
- Managed cash custody procedures and reported daily revenues to management, ensuring compliance with company policies.
Education
Bachelor of Business Administration -
Imam Abdulrahman bin Faisal University
Dammam01-2022
Skills
- Customer Experience
- Contract Management
- Qiwa
- GOSI
- Mudad
- HR Operations
- Recruitment
- Client onboarding
- Microsoft Office
- Problem Solving
- Communication
Languages
Arabic
English
Timeline
Customer Service Specialist (Healthcare)
Saudi Commission for Health Specialties
02.2025 - 01.2026
Business Development Specialist
Fakrah Company
12.2023 - 04.2024
Human Resources Specialist
Women Center
03.2018 - 07.2023
Customer Service Specialist
Women Center
03.2016 - 03.2018
Bachelor of Business Administration -
Imam Abdulrahman bin Faisal University