Salma Mohamed Al Joufi

• I successfully managed a team of five employees.
• Resolve any conflicts that could arise within the team or between the team and the other departments.
• Analyzed sales trends to forecast future stock requirements.
• Attend external meetings with nearby hospitals & governmental health centers.
• Participate in practical training to new candidates when needed.
• Enhanced customer satisfaction with innovative sales techniques.
• Support when needed in any projects related to sales and Achievement.
• Ensuring that all provided items adhere to specific terms and conditions as agreed with insurance providers.
• Optimized closing opportunities, boosting sales revenue growth.

• Implementation of NPHIES:

o Collaborating with the technical team to implement the National Pharmacy Insurance e-System (NPHIES) across assigned pharmacy.

o Ensuring smooth integration and operation of NPHIES in the pharmacy for efficient claims processing.

• Adapted sales pitch according to customer profile for personalised service offering.

• Managed stock effectively, preventing shortages of key medications.
• Optimized workflow processes to enhance productivity within the team.
• Managed pharmacy budgets through inventory management.
• Encouraged upselling and cross-selling techniques, improving overall sales.
• Improved customer retention by establishing effective communication channels.

• Streamlined operational processes within the pharmacy for improved productivity.
• Coordinated guest lectures from industry experts, offering real-world insights to trainees.