SALMA SALIM
Community development and environment expert
Mombasa
Summary
Passionate and dedicated community development and environmental advocate with a proven track record in creating sustainable programs, managing community outreach initiatives, and promoting environmental conservation. Experienced in designing and executing projects that effectively address community needs while fostering a deeper connection between people and the environment. Skilled in collaborating with diverse stakeholders, including local governments, non-profit organizations, and grassroots groups, to drive positive social and environmental change.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Debt Collection Officer
Watu Credit Limited
08.2021 - 05.2022
- Provided exceptional customer service to both internal and external stakeholders, treating all parties with respect and professionalism throughout the collection process.
- Increased successful account resolutions through diligent research and verification of debtor information.
- Managed a high volume of accounts, prioritizing cases based on risk assessment and potential recovery value.
- Streamlined communication between departments, creating a more efficient system for information sharing.
- Maximized revenue recovery through consistent follow-up with clients and negotiation of payment plans.
Intern
Kenya Forest Service
02.2021 - 04.2021
- I developed the ability to work effectively in a team-oriented environment and function as an effective team member in various groups or independently or as required under different circumstances
- I developed the ability to quickly learn a system, process or procedures
- I can work effectively in a team-oriented environment and function as an effective team member in various groups or independently as required under different circumstances
Enumerator
Kenya National Bureau of Statistics
08.2019 - 08.2019
- Demonstrated excellent problem-solving skills while addressing respondent concerns or issues arising during the enumeration process.
- Assisted people in filling out surveys with complete and accurate information.
- Collaborated with fellow enumerators for efficient coverage of assigned areas, ensuring timely completion of tasks.
- Double checked information on survey forms.
- Maintained confidentiality of respondent information by adhering to strict privacy protocols during data collection.
Intern
05.2016 - 07.2016
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
Education
Bachelor's degree - Community Development and Environment
Jomo Kenyatta University of Agriculture and Technology
01.2017 - 01.2022
Certificate - Computer Packages
African Institute of Research and Development Studies
01.2012 - 01.2015
Kenya Certificate of Secondary Education - Community Development and Environment Expert
Waa Girls Secondary School
Skills
- Leadership abilities
- Development of policy strategies
- Analytical writing skills
- Project Management
Timeline
Debt Collection Officer
Watu Credit Limited
08.2021 - 05.2022
Intern
Kenya Forest Service
02.2021 - 04.2021
Enumerator
Kenya National Bureau of Statistics
08.2019 - 08.2019
Bachelor's degree - Community Development and Environment
Jomo Kenyatta University of Agriculture and Technology
01.2017 - 01.2022
Intern
05.2016 - 07.2016
Certificate - Computer Packages
African Institute of Research and Development Studies
01.2012 - 01.2015
Kenya Certificate of Secondary Education - Community Development and Environment Expert
Waa Girls Secondary School
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