Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
SALMAN NAWAZ

SALMAN NAWAZ

Operations Manager
Jeddah

Summary

As an accomplished Operations Manager with ten years of experience in the Family Entertainment industry, I have a proven track record of gradual growth & successfully managing and optimizing family entertainment business in middle east & Asia. With a deep understanding of customer & team needs and market trends, I excel at implementing operational best practices, developing and managing budgets, and overseeing staff performance to ensure high-quality service delivery. My expertise in opening new projects, management, staff development, events management and customer service enables me to create and implement strategies that maximize operational efficiency and customer satisfaction.

Overview

10
10

Years of experience in managing FEC in Middle East

2
2
Languages

Work History

Senior Operations Manager

VIM ENTERTAINMENT LLC
jeddah
09.2019 - Current
  • Started with opening of first branch in Jeddah KSA from scratch and operating six branches currently, built all the departments including local & international hiring, book keeping, local & international procurement, maintenance, policy making, training and development of new branches.
  • Worked closely with the play area manufacturers on the design, material, activities and proper allocation in premises.
  • Worked with team on the designing and drafting the layouts of the entire facility.
  • Managing day-to-day operations of the branches, including staff management, customer service, supplies management and facility maintenance.
  • Creating and implementing operational policies and procedures to ensure efficient and effective functioning of the center.
  • Developing and maintaining budgets for various departments within the center, including staffing, marketing, and maintenance.
  • Conducting regular performance reviews for staff members and identifying areas for improvement or additional training.
  • Coordinating with vendors and suppliers to ensure timely delivery of products and services, and negotiating pricing and contracts as needed.
  • Developing and implementing marketing and promotional strategies to increase customer traffic and revenue.
  • Overseeing the planning and execution of special events and activities within the center.
  • Collaborating with senior management to develop and implement long-term business strategies and goals.
  • Conducting market research and staying up-to-date with industry trends to ensure the center remains competitive and relevant.
  • Ensuring compliance with all safety regulations and guidelines and developing and implementing emergency procedures as needed.
  • Attend any Divisional meetings as advised by the director.
  • Have stringent strategies in place to control cost effectively.
  • Attended several exhibitions and trade shows in Riyadh, Dubai, London & Orlando to explore and extract new attractions and suppliers for the industry.

Branch Operations Manager

Cheeky Monkeys Playland LLC
Dubai
08.2014 - 09.2019


  • Oversee the day-to-day operations of the indoor play area, ensuring that all activities are conducted safely, efficiently, and in accordance with company policies and procedures.
  • Manage and develop a team of staff members, including recruiting, training, and scheduling.
  • Ensure high levels of customer satisfaction by maintaining a welcoming and safe environment for children and their families.
  • Develop and implement marketing and promotional strategies to increase customer traffic and revenue.
  • Collaborate with the events management team to plan and execute special events and parties within the indoor play area, including birthday parties, corporate events, and holiday celebrations.
  • Monitor inventory levels and order supplies as needed, ensuring that the indoor play area is well-stocked and operating smoothly.
  • Ensure budget achievement of each department, including ticket selling, events, retails and F&B.
  • Analyze sales data and other key performance indicators to identify areas for improvement and implement strategies to increase revenue and profitability.
  • Ensure compliance with all safety regulations and guidelines, and implement emergency procedures as needed.
  • Develop and maintain positive relationships with customers, vendors, and other stakeholders in the company.

Customer Service Assistant

Darriya Express Business Services
Dubai
11.2011 - 07.2014
  • Assistance to the customer services executive officer
  • Direct dealing with the customers
  • Convincing the customers for all the company services
  • Sales promote assistance with relevant team
  • Assistance to sales team.
  • Keeping up the updated record of customers activities
  • Coordinating with marketing department.
  • Buildup the client’s database
  • Promoted to sales executive after two years of service.

Education

Bachelors of Commerce IT -

Punjab University

Skills

    Solid understanding of FEC industry

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Additional Information

  • 35 Years old, Pakistani, Married, with residence in KSA.

Timeline

Senior Operations Manager

VIM ENTERTAINMENT LLC
09.2019 - Current

Branch Operations Manager

Cheeky Monkeys Playland LLC
08.2014 - 09.2019

Customer Service Assistant

Darriya Express Business Services
11.2011 - 07.2014

Bachelors of Commerce IT -

Punjab University

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SALMAN NAWAZOperations Manager