Salman Afzal
Waiter
Lahore,Pakistan
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
9
9
years of professional experience
Work History
Waiter
Chef Grill
makkah, Saudia Arabia
01.2025 - Current
- Delivered excellent customer service through friendly and polite interaction.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Liaised with kitchen staff for prompt order delivery to customers.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Handled payment transactions to guarantee smooth customer checkout process.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Relayed feedback from customers to management for continuous improvement.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
Personal assistant
Archi cubes
Lahore, Pakistan
01.2020 - 01.2024
- Resolved administrative issues promptly, minimised downtime in operations.
- Managed invoice processing tasks accurately and efficiently.
- Prepared reports and presentations for board meetings, streamlined decision-making process.
- Coordinated daily schedules for CEO with meticulous attention to detail.
- Worked closely with HR department for recruitment activities, streamlined hiring process.
- Coordinated company events that strengthened employee morale and engagement.
- Filed documents systematically which increased ease of access when needed.
- Ensured smooth business travel arrangements for senior management.
Waiter
Nishat Hotel
Lahore, Pakistan
02.2017 - 01.2020
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Explained dish components clearly to inform customers' decisions.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Accommodated special dietary requests, enhancing customer dining experience.
- Maintained knowledge of menu items, leading to accurate order taking.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Relayed feedback from customers to management for continuous improvement.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Helped reduce waiting times by swiftly clearing tables after use.
Education
Intermediate - Arts
Govt Degree y
Burewala 02.2012
Skills
Positive attitude
Languages
English
Intermediate (B1)
A1
Timeline
Waiter
Chef Grill
01.2025 - Current
Personal assistant
Archi cubes
01.2020 - 01.2024
Waiter
Nishat Hotel
02.2017 - 01.2020
Intermediate - Arts
Govt Degree y