Salman Albadranie
Medina,Medina Region
Summary
Driven individual offers strong attention to detail and superior organisational skills. Works collaboratively with team members to meet goals and resolves challenges with sound judgment and reasoned thinking. Caring Hospitality Team Member skilled in delivering top-quality guest service. Communicates with hotel guests to manage reservations, answer questions and accommodate requests. Proactive problem solver with expertise in relationship building and communication.
Overview
4
4
years of professional experience
Work History
Reservatio Supervisor
Banyan Tree Alula
Alula
12.2024 - Current
- Enhanced customer satisfaction by resolving complex booking issues.
- Established strong collaborative relationships with travel agencies to increase bookings.
- Updated online travel agents on hotel's available inventory regularly, driving sales efforts.
- Conducted regular audits of reservations, ensuring accuracy and compliance.
- Monitored room availability using the property management system for maximum occupancy.
- I design and manage professional work schedules for employees, ensuring optimal coverage and efficiency.
Reservation agent
Pullman Zamzam
Medina, Medina Region
01.2024 - Current
- Resolved complaints swiftly, maintaining high level of customer satisfaction.
- Ensured customer satisfaction by handling reservations efficiently.
- Coordinated with other departments for seamless client servicing.
- Delivered high-level customer service for increased customer satisfaction.
Receptionist
Pullman Zamzam
Medina, Medina Region
03.2023 - 01.2024
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Maintained accurate logs of visitor entries for security purposes.
- Handled appointment scheduling to ensure smooth daily operations.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
Receptionist
Le Meridian
Medina, Medina Region
03.2022 - 03.2023
Receptionist
Manazil Almmadinah Hotel
Medina, Medina Region
10.2021 - 10.2022
Education
Bachelor's degree - Languages and Translation (English)
Taibah University
Medina, Medina Region 2016 - 2020
Executive Devlopment for Tourim & Hospitality
London Dale Carrengie Skills
- Complaint management
- Customer Service
- Flexible
- Performance planning
- Multitasking
- Complaint resolution
- B2C sales
- Operational improvement
Timeline
Reservatio Supervisor
Banyan Tree Alula
12.2024 - Current
Reservation agent
Pullman Zamzam
01.2024 - Current
Receptionist
Pullman Zamzam
03.2023 - 01.2024
Receptionist
Le Meridian
03.2022 - 03.2023
Receptionist
Manazil Almmadinah Hotel
10.2021 - 10.2022
Bachelor's degree - Languages and Translation (English)
Taibah University
2016 - 2020
Executive Devlopment for Tourim & Hospitality
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