Salman Ali

At KASTC, I hold a dual-role position where I coordinate training programs and marketing initiatives while managing our Pearson VUE Authorized Test Center and front desk operations.

Key Responsibilities:

• Organize and coordinate professional training programs and promotional activities.
• Develop and implement targeted marketing campaigns to promote KASTC’s services.
• Conduct targeted email campaigns (up to 15 emails daily) to engage prospective clients and promote training programs.
• Maintain and manage a customer database, ensuring accurate contact information and effective follow-up.
• Provide content to the marketing team for course brochures and promotional materials.
• Manage front desk reception duties, including welcoming visitors, handling inquiries, and providing excellent customer service.
• Lead the complete setup of the Pearson VUE Test Center, from application to activation.
• Configure and maintain all testing workstations and related infrastructure.
• Independently manage and proctor weekly exams for 35+ candidates, ensuring a smooth and secure testing environment.
• Troubleshoot technical issues including network disruptions and workstation malfunctions.
• Serve as the primary point of contact for Pearson VUE operations, ensuring compliance with all security protocols and procedures.

Performed variety of essential tasks, including cashier duties, stock receiving, purchasing, and data entry, ensuring smooth and efficient store operations. Actively filled in where needed, such as stepping in as a cashier during busy hours or assisting with product organization and inventory management to ensure the store remained well-stocked. Provided exceptional customer service by answering questions, resolving issues, and ensuring a positive shopping experience, building strong relationships with regular customers. Trusted with cash handling responsibilities in the absence of senior staff, ensuring all transactions were processed accurately and securely. Helped in the setup of special events and promotional activities within the store. Secured data and documents to maintain confidentiality according to company and regulatory standards. Restocked inventory and ingredient items as needed.