Salman Alsagabi
Riyadh ,Saudi Arabia
Summary
As an IT graduate with a passion for an opportunity in the Information Technology field With a solid foundation in the technical support domain, throughout my study i gain a lot of knowledge wither on the hardware or on the software.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Integrated Networks (INet)
Riyadh, Riyadh Region
08.2024 - Current
- Assisted clients via phone and email, ensuring quality service delivery.
- Guided users through step-by-step procedures; simplified complex instructions into layman's terms.
- Offered round-the-clock technical assistance to ensure uninterrupted business operations.
- Generated reports on common issues faced by customers, helping improve products or services.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Answered user questions about hardware and software operation to help resolve problems.
Collaborative cooperation (co-op)
King Saud University
Riyadh , Kingdom of Saudi Arabia
04.2023 - 06.2023
- Taking tasks and figure out problems then trying to solve it.
- Established team and project goals, tracking performance and evaluating necessary changes.
- Updated software for new functionality and improved security.
Education
Diploma of Higher Education - Technical support
Technical And Vocational Training Corporation
RiyadhSkills
- Hardware technician
- Confidence,self control
- Sense of responsibility
- Focus on detail
- Work under pressure
- Keen problem solver
- Communication strategies
Certification
- Fortinet Certified Associate in Cybersecurity
- CCNA - Cisco Certified Network Associate
- NDG - Linux Essentials curse
- Cyber x - cyber mission x
- TVTC Intensive English Language program - CEFR Level B1
Projects
- graduate project:
for my graduation project i had the chance to build a website for my university "activity area" including a templates that allows the student to make a reservation if there is new event through the website.
Timeline
Technical Support Specialist
Integrated Networks (INet)
08.2024 - Current
Collaborative cooperation (co-op)
King Saud University
04.2023 - 06.2023
Diploma of Higher Education - Technical support
Technical And Vocational Training Corporation
Similar Profiles
Engr. M. AmmarEngr. M. Ammar
Project Manager at INETProject Manager at INET
Logan PalmerLogan Palmer
Network Technician at iNETNetwork Technician at iNET
Vincent BaxterVincent Baxter
SEO Specialist at INETSEO Specialist at INET