SALMAN ALSOLAMI
Riyadh,Saudi Arabia
Summary
A Hospitality and Tourism Management graduate seeking a new role within the hospitality industry that will draw upon expertise in Protocol and VIP management. Guest relations event planning, vendor coordination, negotiations, and customer engagement. The ideal position will provide opportunities for growth.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Hospitality Experience Specialist
Diriyah Gate Company
Riyadh
2024.03 - Current
- Management of VIP visits, planning and execution plus vendor management of Diriyah assets.
- Management of event assets across Diriyah and ensure the highest hospitality standards are applied or events in collaboration with the Asset Management team.
- Development of venue portfolio and supplier management.
- Development of floorplans and recommended set-ups during events at different assets and liaise with catering vendors during events
- Responsible for quality assurance systems and infrastructure.
Sales Admin
Diriyah Gate Company
Riyadh, Saudi Arabia
2022.09 - 2024.03
Guest Relations Agent
The Ritz-Carlton
Riyadh
2021.08 - 2022.09
- Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
- Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem
- Follow up with guests to ensure their requests or problems have been met to their satisfaction
- Receive, record, and relay messages accurately, completely, and legibly
- Respond to special requests from guests with unique needs
- Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Reservation Agent
Narcissus Hotel and Spa
Riyadh
2021.01 - 2021.06
- Process all reservation requests, changes, and cancellations received by phone or email
- Identify guest reservation needs and determine appropriate room type
- Verify availability of room type and rate
- Explain guarantee, special rate, and cancellation policies to callers
- Accommodate and document special requests
- Answer questions about property facilities/services and room accommodations
- Follow sales techniques to maximize revenue
- Input and access data in reservation system.
Intern
Kent Area Chamber of Commerce
Ohio
2019.06 - 2019.08
- Contributed to planning, organizing, and managing KACC events to include the well-known Kent Heritage Festival with over 100 vendors and more than 20,000 attendees
- Leveraged strong knowledge of hospitality management including food and beverage as well as accommodation to execute the given events and suggested improvements in process and planning
- Assisted the event team in dealing with hoteliers, transporters, and vendors for contracting and negotiating prices for events.
Public Relations Officer
Flir Systems Inc
Riyadh
2013.08 - 2018.10
Education
Master of Science Degree - Concentration: Hospitality and Tourism Management -
Kent State University - College of Health, Education and Human Services- Kent, OH
Ohio, United States 2017.09 - 2019.05
Bachelor Degree - Major: Heritage Management - undefined
King Saud University, The College of Tourism and Archaeology
Riyadh, Saudi Arabia 2010.01 - 2014.04
Skills
- VIP Management
- Exceptional customer service
- Communication skills
- Problem-solving
- Time management
- Leadership
Certification
Customer-Focused Selling Strategies
London Premier Centre- Sep 2023
Oxford Executive Leadership Programme
Said Business School, University of Oxford- Feb 2023
Hospitality Experience Program
Les Roches Marbella, Spain- Dec 2022
Certified Hospitality Trainer CHT
American Hotel & Lodging Association- Oct 2022
Timeline
Hospitality Experience Specialist
Diriyah Gate Company
2024.03 - Current
Sales Admin
Diriyah Gate Company
2022.09 - 2024.03
Guest Relations Agent
The Ritz-Carlton
2021.08 - 2022.09
Reservation Agent
Narcissus Hotel and Spa
2021.01 - 2021.06
Intern
Kent Area Chamber of Commerce
2019.06 - 2019.08
Master of Science Degree - Concentration: Hospitality and Tourism Management -
Kent State University - College of Health, Education and Human Services- Kent, OH
2017.09 - 2019.05
Public Relations Officer
Flir Systems Inc
2013.08 - 2018.10
Bachelor Degree - Major: Heritage Management - undefined
King Saud University, The College of Tourism and Archaeology
2010.01 - 2014.04