Salman Fahad Murad

· Serve as the first point of contact for passengers, providing exceptional customer service and hospitality.

· Assist guests with check-in, boarding, and lounge access procedures to ensure a smooth travel experience.

· Address passenger inquiries, resolve issues, and provide accurate flight and service information.

· Coordinate with airport staff and service providers to facilitate seamless operations.

· Maintain a high standard of professionalism and brand representation in a fast-paced environment.

· Handle special requests for VIP and premium guests, ensuring personalized and memorable service experiences.

• Oversaw venue operations, logistics, and event execution for an internationally recognized cultural event.
• Coordinated with vendors, security, and service providers to maintain operational excellence.
• Ensured compliance with safety regulations and managed event schedules for smooth execution.
• Acted as primary liaison with stakeholders to deliver an outstanding visitor experience.

• Supported sales team operations by managing documentation, quotations, and purchase orders.
• Improved workflow efficiency by streamlining administrative processes.
• Ensured high client satisfaction through prompt and accurate service.

• Managed supply needs and coordinated support for on-site teams.
• Contributed to the successful execution of a large-scale entertainment event.

• Delivered premium hospitality services to VIP guests at a high-profile concert.
• Coordinated guest logistics and addressed needs to ensure a memorable experience.

• Hosted and supported VIP guests at a major cultural and music festival.
• Enhanced guest satisfaction through personalized assistance.

• Guided visitors through exhibitions, explaining art concepts and historical facts.
• Provided tailored support to enhance the cultural experience.

Providing front-desk support for Careem's Captains

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Providing technical support for Careem's Captains

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Monitoring the growth rate of Careem's supply

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Data entry of Captain's registrations

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Serving all needs and meet support SLA targets