Salman Mohammed
Riyadh,Saudi Arabia
Summary
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner. Seasoned professional in business development with strategic focus on growth and revenue generation. Can steer organisations towards profitability by leveraging unique skill sets in market analysis, relationship management, and solution selling. Committed to driving business success by identifying new opportunities and nurturing key partnerships.
Overview
6
6
years of professional experience
Work History
Duty manager and FO in charge
PAUSEAWAY Retreat (Pre-opening)
Riyadh
11.2023 - Current
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Handled guest complaints to protect brand reputation.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Inspected facility to identify and promptly address maintenance needs.
- Adhered to company policies and brand standards to support outstanding guest experiences.
- Led and managed administrative staff to maintain smooth daily operations.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Food and beverage supervisor
Intercontinental IHG
Riyadh
03.2020 - 04.2023
- Led team to deliver outstanding hospitality operations.
- Built loyal customer base by creating welcoming environment with top quality service.
- Led by example in providing customers with attentive, professional restaurant service.
- Identified and maximised upselling opportunities to increase sales and profits.
Sr.Sales & Business development
Marie Unites
Riyadh
01.2019 - 02.2020
- Negotiated contracts, securing optimum conditions for business expansion.
- Managed multiple partner relationships and internal projects simultaneously in fast-paced work environment.
- Acted as point of contact for high-level queries and represented team at senior leadership meetings.
- Designed long-term business strategy to guide leadership decision-making.
- Optimised sales methods to best engage, acquire and retain customers.
- Analysed sales reports to identify trends and update strategies.
- Allocated teams, materials and calendar space for individual projects.
Branch Supervisor
Spring Rose
Riyadh
05.2018 - 12.2018
- Partnered with management team to optimise operations and reduce costs.
- Increased new business connections and revenue generation opportunities by improving networking strategies.
- Reviewed reports from subordinate management to identify areas of opportunity.
- Established budgets based on historical, current and forecasted business data.
- Served as official representative of organisation to public groups or government agencies.
Education
Sales Management -
Diploma
Revenue Strategy - undefined
HSMAI
Certified Guest Service Professional - undefined
American Hotel & Lodging Association
Revenue Strategy - undefined
HSMAI
Secretarial and office administration - undefined
Azad Training Center
Data Analytics - undefined
Google
Design Customer Experience for Excellent Service - undefined
MOT
Customer Analytics - undefined
University of Pennsylvania
High School Diploma - Business Informatics
Western Kentucky University
Diploma02.2017
Skills
- Good communication
- Teamwork
- Analytical and problem solving
- Adaptability and flexibility
- Time management
- Leadership
- Microsoft Office Suite
- Customer relationship building
- Operational support
- Competitor analysis
- Operations management
- Employee development
- Hospitality
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Languages
Arabic
English
Timeline
Duty manager and FO in charge
PAUSEAWAY Retreat (Pre-opening)
11.2023 - Current
Food and beverage supervisor
Intercontinental IHG
03.2020 - 04.2023
Sr.Sales & Business development
Marie Unites
01.2019 - 02.2020
Branch Supervisor
Spring Rose
05.2018 - 12.2018
Revenue Strategy - undefined
HSMAI
Certified Guest Service Professional - undefined
American Hotel & Lodging Association
Revenue Strategy - undefined
HSMAI
Secretarial and office administration - undefined
Azad Training Center
Data Analytics - undefined
Google
Design Customer Experience for Excellent Service - undefined
MOT
Customer Analytics - undefined
University of Pennsylvania
High School Diploma - Business Informatics
Western Kentucky University
Sales Management -
Diploma
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