Salman Shabbirbhai Topiwala
Summary
Seeking a challenging opportunity as a System Engineer in your organization where my knowledge, skills and experience can be extensively applied.
Professional system engineer with proven track record in designing, implementing, and maintaining complex IT systems. Skilled in server management, network configuration, and cybersecurity measures. Strong focus on team collaboration and adaptability to evolving project requirements. Reliable problem-solver with passion for achieving optimal results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
System Engineer - IT technical Support
RCJY (Royal Commission Jubail & Yanbu)
08.2012 - Current
- Providing technical support to all RCJY users.
- Handling incoming incidents via the phone / e-mail promptly and effectively.
- Diagnosing and resolving a wide range of technical issues.
- Take ownership of a call and seeing it through to closure.
- Escalating calls and issues where necessary to senior managers & team leaders.
- Updating support documentation. Answering & responding to all calls & requests within agreed time scales.
- Keeping Users updated as to progress.
- Adding Workgroup systems to Domain.
- Performed software installations and regularly scheduled updates
- Supported and maintained printers.
- Provide troubleshooting and configuration support for client desktop, Laptop, and networking environment.
- Configuring and troubleshooting Network printers HP, OKI, Toshiba, Canon etc...
- Solving client end problems related to Hardware/software with in defined time limits & providing Helpdesk services to Users.
- Commended for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections and more.
- Troubleshooting connectivity between server and client; resolving problems pertaining to File Server, System Performance, Network Administration, and Application Conflicts & System Bugs.
- Perform system and file backups.
- Providing technical support to all ERP application.
- Providing technical support to all meeting and events.
Network Engineer
Net Connection
11.2008 - 07.2012
- Managing and maintaining the network of Saudi BinLadin group Malaz and Alrajaa compound.
- Providing Networking solutions especially in Local area Network and Wide area Network.
- Worked on various projects acquired by the company to configure and manage routers, switches, and providing networking solutions to other companies.
- Imparting training to corporate clients.
- Providing Technical Support to client either through online calls or onsite, based on the requirement.
- User accounts maintenance, managing resources with Security strategies using Active Directory Groups, Managing Group Policies using OU’s, Authentication mechanisms.
- Cross Forest Trusts, Active Directory Access Protocol, and Authoritative Restores etc.
- Installing and Configuring of DHCP and DNS for the local subnets.
- Installing and Configuring of Web and FTP sites, implementing Nat and Installation and maintenance of enterprise system consisting of Exchange2003 server.
- Configuring and troubleshooting Active Directory and DNS on Windows 2000/2003/2008 servers.
- Planning and Designing of group policies.
- Managing & Configuring 2000/2003/2008 servers for their respective clients.
- Configuring and troubleshooting switch with VLANs. Inter switch communications.
- Configuring and troubleshooting Network printers Xerox, hp.
- Configuring and troubleshooting Router operations.
- Solving client end problems related to Hardware/software with in defined time limits & providing Helpdesk services to clients.
- Troubleshooting connectivity between server and client; resolving problems pertaining to File Server, System Performance, Network Administration, and Application Conflicts & System Bugs.
- Perform system and file backups
- Installing and Configuring Cisco Tandberg Video Conferencing Devises.
Technical Support Engineer
PCS (Patni Computer Service) Technology
05.2007 - 10.2008
- Designing, Implementing, and diagnostics of Network setup and Installation
- Configuration and administrating of Microsoft Windows 2003 Standard/Enterprise Editions.
- Implementing Maintaining Microsoft Windows Server 2000 [Suite] NT 4.0 Servers
- Creating and Administrating Organizational Units – OU’s
- Configuring Group Policy Objects
- Creating Groups and Users –Assigning Permissions.
- Installing and Troubleshooting Windows 2000 professional, Windows XP Professional, operating systems for clients.
- Analyze and troubleshoot hardware devices.
- Implementing and Administrating ISA Server 2004/2006.
- Configuring DNS, WINS, DHCP and Terminal Services on Windows
- Creating and Automating Backup Jobs
- Installing & Configuring LAN& WAN
- Installing and Configuring M S Exchange 2003/2000
- Configuring and Administrating Outlook Web Access-OWA in Exchange
- Configuring and Administrating User Mailboxes.
- Implementing Advanced Security in Exchange 2003/2000
- Assigning more than one mailbox to a particular user.
- Enabling and Configuring Virtual Protocols.
- Recovering User Mailboxes and Restoring.
- Configuring Outlook/Outlook Web Access at Server/Client.
- Division: Ahmadabad, India
- Client: RBI (Reserve Bank of India)
Education
Bachelor of Commerce -
Gujarat University
Ahmedabad, Gujarat03-2003
Skills
- Hold a bachelor’s degree from one of the premier institutes in India
- Possess about 16 years relevant work experience
- Possess strong communication skills
- Cooperative, team oriented and self-motivated
- Confident, Determined, Adaptable and Fast Learner
- Team worker as well as individual performer
- Problem situation analyst and solution finder
- Technical support
- Technical troubleshooting
- Problem-solving
- Application support
- Hardware configuration
- System troubleshooting
- Software installation
- Teamwork and collaboration
- Technical expertise
- Backup and recovery
- Windows servers
- Application installations
- Remote support
- System configuration changing
- Operating systems expertise
Certification
- CCNA (Cisco Certified Network Associates).
- Microsoft Certified
- IIHT – 2-Year Full-Time Diploma in Hardware & Networking
- Linux
LNGG
English
Arabic
Hindi
Gujarati
Urdu
Timeline
System Engineer - IT technical Support
RCJY (Royal Commission Jubail & Yanbu)
08.2012 - Current
Network Engineer
Net Connection
11.2008 - 07.2012
Technical Support Engineer
PCS (Patni Computer Service) Technology
05.2007 - 10.2008
Bachelor of Commerce -
Gujarat University
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