Salman Abdul Shafee

Supervised daily airport operations for Air India, ensuring adherence to flight schedules and operational policies.

• Managed passenger journeys from check-in to boarding, resolving issues to uphold satisfaction levels.

Streamlined check-in processes, reducing wait times significantly.

• Developed comprehensive training records on customer service best practices for staff.
• Oversaw ramp activities, ensuring timely and secure aircraft turnaround through coordination with ground teams.
• Facilitated effective communication between ground staff and cockpit crews during operations.

Handled operational disruptions efficiently, minimising impact on passengers through proactive contingency planning.

• Conducted audits to ensure compliance with aviation regulations, maintaining high safety standards.

Supervised daily airport operations for Cathay Pacific Airways and Air India, ensuring compliance with safety protocols.

• Developed flight control skills to monitor schedules, facilitating timely departures and arrivals.
• Prepared monthly reports analysing operational data, delivering insights on performance and resource allocation.
• Created comprehensive audit files, ensuring adherence to regulatory requirements and successful audits.
• Addressed passenger inquiries promptly, enhancing customer satisfaction and loyalty.

• Conducted regular security audits to identify and address potential vulnerabilities.
• Maintained safety and security of Ramp, Terminal & Aircraft at all times.
• Monitored customer safety during boarding and deplaning, assisting with courtesy.
• Completed documentation checks for international departures, including passport verification.
• Handled customer concerns promptly and escalated major issues to supervisor.
• Performed duties in compliance with all applicable standards and regulations.
• Trained quickly on new skills to enhance efficiency and productivity.
• Ensured safe ground-handling procedures were consistently observed.