Sam Jaboy
Riyadh,saudi arabia
Summary
Accomplished professional with a proven track record in achieving sales targets and delivering exceptional bi-lingual customer service. Demonstrates strong problem-solving abilities, interpersonal skills, and expertise in Excel. Adept at interprofessional teamwork, consistently contributing to organisational success.
Diligent and reliable Machine Operator with machine minding and preventative maintenance experience. Supports stable production through consistent monitoring and quality checks. Holds machinery knowledge.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Machine operator
Mitsubishi Chemical Group
KITCHENER , CANADA
09.2021 - 09.2024
- Ensured smooth running of machinery by performing regular maintenance.
- Implemented safety measures for reduced workplace accidents.
- Operated heavy machinery to increase production rate.
- Provided training to new recruits, improving team competence.
- Identified and resolved machine malfunctions for enhanced productivity.
- Managed inventory of machine parts, ensuring timely replacements.
- Adhered to health and safety regulations, promoting a safe working environment.
- Conducted quality control checks, maintaining high product standards.
- Collaborated with team members to meet production deadlines.
- Loaded raw materials onto machines, facilitating continuous production.
Inside sales representative
Rogers Communications
Kitchener , Canada
09.2019 - 09.2021
- Increased customer engagement by promptly responding to client queries.
- Managed internal sales process for enhanced productivity.
- Maintained strong customer relationships with diligent follow-ups.
- Utilised product knowledge to provide efficient customer service.
- Coordinated with external sales team, ensured seamless communication.
- Collaborated with marketing team to understand promotional offers better.
- Maintained up-to-date knowledge about competitors' products and services, offered competitive solutions.
- Conducted cold calls and emails for lead generation.
- Utilised CRM software to manage and track leads for accurate, up-to-date information for follow-up.
- Customised sales pitches to address specific client needs and challenges.
- Identified upselling opportunities within existing client accounts, maximising revenue potential and enhancing customer satisfaction.
- Responded promptly to inbound inquiries, providing product information and guiding potential clients through sales process.
Education
Postgraduate Degree - Business
Conestoga college
Kitchener 05.2018 - 09.2019
Bsc in hotel management and catering science - Hospitality
Naipunnya school of Managment
india 05.2014 - 10.2016
Skills
- Sales targets achieving
- Problem-solving
- Interpersonal skills
- Bi-lingual customer service
- Expertise in Excel
- Interprofessional teamwork
Languages
English
Fluent
Hindi
Native
Malayalam
Advanced
Timeline
Machine operator
Mitsubishi Chemical Group
09.2021 - 09.2024
Inside sales representative
Rogers Communications
09.2019 - 09.2021
Postgraduate Degree - Business
Conestoga college
05.2018 - 09.2019
Bsc in hotel management and catering science - Hospitality
Naipunnya school of Managment
05.2014 - 10.2016
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