SAM RENFREY
Adelaide
Summary
Experienced consultant with a track record of success across a wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to clients in order to reach their best possible outcomes. Proficient in several database management systems and capable in quickly learning and becoming adept in new computer programs and practices.
Overview
15
15
years of professional experience
1
1
Certification
Work History
ENQUIRIES OFFICER
SATAC
07.2024 - Current
- Fielded applicant queries in an efficient and courteous manner, both via phone and email.
- Troubleshooted minor problems and reported larger technical issues experienced by applicants.
- Quickly learned and became competent in using complex software applications.
- Developed an increasing knowledge base of SATAC rules and procedures in order to provide accurate and up to date advice to applicants.
CLIENT RELATIONSHIP CONSULTANT
MY PLAN MANAGER
08.2019 - 06.2024
- Assisted clients in navigating complex industry challenges, offering expert guidance and recommendations.
- Managed client relationships through regular check-ins and updates on NDIS budgets, reviews and policy changes.
- Mentored junior consultants, fostering professional growth and building strong team dynamics.
- Researched existing NDIS policies and procedures to gain firm understanding of current conditions.
- Managed high volume of invoices, consistently meeting deadlines while maintaining accuracy and organization.
CUSTOMER SERVICE AND SALES AGENT
TSA
12.2018 - 08.2019
- Received in-bound calls from customers and assisted them with questions and orders.
- Explained features and advantages of Telstra products and services to promote sales.
RECEPTIONIST/CONCIERGE
TAFT MOTOR INN
01.2014 - 01.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted guests with special needs or requests.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Handled cash transactions and maintained sales and payments records accurately.
CROUPIER
ADELAIDE CASINO
01.2010 - 01.2012
- Delivered an engaging gambling experience by creating a friendly atmosphere and interacting positively with players at the table.
- Enhanced casino atmosphere by providing exceptional customer service and maintaining professionalism.
- Maintained personable and professional demeanour when dealing with ill-mannered or intoxicated casino patrons.
Education
BACHELOR OF EDUCATION/BACHELOR OF ARTS -
Flinders University
12.2018
Skills
- Client relations
- Complaint handling
- Strong mathematical skills
- Account management
- Report writing
- Effective problem solving
Certification
WORKING WITH CHILDREN CHECK
Department of Human Services
2024
NDIS WORKER CHECK
Department of Human Services
2021
Timeline
ENQUIRIES OFFICER
SATAC
07.2024 - Current
CLIENT RELATIONSHIP CONSULTANT
MY PLAN MANAGER
08.2019 - 06.2024
CUSTOMER SERVICE AND SALES AGENT
TSA
12.2018 - 08.2019
RECEPTIONIST/CONCIERGE
TAFT MOTOR INN
01.2014 - 01.2018
CROUPIER
ADELAIDE CASINO
01.2010 - 01.2012
BACHELOR OF EDUCATION/BACHELOR OF ARTS -
Flinders University
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