Samah Fallata
Riyadh,KSA
Summary
Laboratory Specialist with experience in patient-facing medical sales. Proven ability to explain laboratory services, recommend suitable health packages, and drive B2C sales through effective communication and trust-building.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
QC Coordinator
Biolab
Riyadh
12.2024 - 12.2025
- Monitored lab processes to ensure compliance with quality standards.
- Conducted equipment checks and validated testing accuracy.
- Prepared quality reports and trained staff on QC protocols.
- Successfully delivered on tasks within tight deadlines.
Laboratory Specialist
Biolab
Riyadh
01.2024 - 12.2025
- Laboratory Specialist Conducting advanced diagnostic tests in core laboratory sections, including chemistry, hematology, and clinical microscopy.
- Operating and maintaining laboratory instruments such as Atellica and Sysmix.
- Managed HR functions for a branch, including recruitment, onboarding, and employee relations, fostering a positive work environment.
- Gained hands-on experience in human resource management, improving coordination between staff and management to enhance team efficiency.
- B2C.
- Resolved customer complaints efficiently to maintain high levels of satisfaction amongst clientele.
- Maintained ownership of medical sales pipeline, consulting patients and converting inquiries into health package sales.
Laboratory Specialist
Jeddah National Hospital
Jeddah
10.2018 - 10.2023
- Performed routine and specialized laboratory tests across multiple disciplines, including parasitology, hematology, and chemistry.
- Operating and maintaining laboratory instruments such as COBAS Integra 400 Plus, VITROS, HORRIBA ABX Pentra 400, Beckman Coulter G, Sysmex
- Supervised sample processing and ensured accurate data entry into the laboratory information system (LIS).
- Worked closely with the lab supervisor to maintain inventory, calibrate equipment, and troubleshoot technical issues.
- Actively worked on the front lines during the COVID-19 crisis, managing patient interactions under high-pressure conditions while maintaining strict safety standards.
Education
Bachelor of Medicine, Bachelor of Surgery - Medical Laboratory Technology
University of Tabuk
Tabuk, KSA 01.2011 - 08.2015
Skills
- Customer service
- Communication skills
- Microsoft word
- Documentation review
- Leadership
- Microsoft excel
- English
- Calm under pressure
- Problem-solving
- Public speaking
- Client communication
- Cross-selling and upselling
Languages
English
Intermediate
Arabic
Proficient (C2)
Timeline
QC Coordinator
Biolab
12.2024 - 12.2025
Laboratory Specialist
Biolab
01.2024 - 12.2025
Laboratory Specialist
Jeddah National Hospital
10.2018 - 10.2023
Bachelor of Medicine, Bachelor of Surgery - Medical Laboratory Technology
University of Tabuk
01.2011 - 08.2015