Samah Fallata

· Monitor laboratory processes to ensure compliance with internal quality standards and diagnostic accuracy.

· Perform equipment checks and support validation of laboratory testing results.

· Prepare quality reports and assist in implementing quality improvement practices.

· Support staff training related to quality control procedures and laboratory compliance.

· Perform diagnostic testing in core laboratory sections including clinical chemistry, hematology, and microscopy.

· Operate and maintain laboratory analyzers including Atellica and Sysmex systems.

· Provide patient‑focused consultation and explain laboratory services and health testing packages.

· Convert patient inquiries into healthcare package sales through trust‑based communication.

· Handle patient questions and complaints while maintaining a high level of service satisfaction.

· Performed routine and specialized laboratory tests across hematology, chemistry, and parasitology sections.

· Operated multiple diagnostic analyzers including COBAS Integra 400 Plus, VITROS, HORRIBA ABX Pentra 400, Beckman Coulter, and Sysmex.

· Maintained laboratory testing quality and followed strict diagnostic and safety protocols.

· Worked on the front lines during the COVID‑19 pandemic, supporting high‑volume testing and patient interaction.

· Performed routine laboratory testing across multiple disciplines including hematology, chemistry, and parasitology.