Samaher Al-Yabes

• Assists diabetic patients with troubleshooting issues related to CGM sensors and reader devices, including installation guidance.
• Managed over 70 Customer Calls per day.
• Processes support requests and device replacement orders through Salesforce.
• Resolved complaints with effective problem-solving skills.

• Provided administrative support, including scheduling meetings, preparing reports, and maintaining organized filing systems.
• Coordinated internal and external communication to ensure smooth office operations.
• Handled confidential documents and correspondence with professionalism.
• Supported management in organizing company events and meetings.

• Translated training materials and manuals from English to Arabic.
• Provided real-time interpretation during lectures and practical training sessions for non-English-speaking students.
• Assisted in document translation to enhance understanding.

• Assisted customers in selecting mobile products and services based on their needs.
• Increased sales by 20%
• Maintained excellent customer service to drive sales and brand loyalty

• Provided administrative support to ensure efficient daily operations within the school.
• Assisted staff and faculty with scheduling, reports, and correspondence.
• Provided general administrative assistance such as filing documents and updating records that led to smoother running of office operations.
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