Saman Krishantha Senaka Medapitiya
DAMMAM
Summary
Service-centric Restaurant Supervisor with more than 11 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
15
15
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Al Sanbok Seafood Restaurant
12.2012 - 05.2024
- Evaluated employee performance, providing feedback and coaching to improve service quality.
- Trained staff in upselling techniques, significantly increasing average ticket size.
- Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
- Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to the team dynamic.
- Coordinated with kitchen staff to ensure timely delivery of orders, enhancing customer satisfaction.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated event planning, managing logistics for successful private dining experiences.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Enhanced dining experience by updating menu offerings based on customer feedback and seasonal ingredients.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Staff Assistant
Arab National Bank
08.2009 - 09.2012
- Established strong working relationships with coworkers through excellent communication skills which led to improved teamwork capabilities.
- Prepared professional correspondence on behalf of supervisors, maintaining clear communication with external stakeholders.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Greeted guests in with friendliness and professionalism.
Education
Advance Level -
Vidyarathna University Collage
Horana, Sri Lanka08-2000
Skills
- Hospitality
- Sales operations
- Service Quality
- Customer Service
- Team Coordination
- Food Safety Compliance
- Sales strategy
- Reservation handling
- Team Management
- Menu development
- Employee Motivation
- Problem Resolution
- Staff Supervision
- Quality Assurance
- Waste Reduction
- Staff Scheduling
- Scheduling Coordination
- System implementation
- Food services management
- Hygiene standards
- Server training and development
- Health and safety standards
- Restaurant policies and procedures
- Table management
- Guest issue resolution
- Bar operations
- Food Safety
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Sanitation Standards
- Problem-solving abilities
- Self Motivation
- Hygiene practices
Certification
- Certified Restaurant supervisor, Al sanbok seafood restaurant - 2012 To 2024
Languages
Sinhalese
Native language
English
Proficient
C2
Arabic
Advanced
C1
Timeline
Restaurant Supervisor
Al Sanbok Seafood Restaurant
12.2012 - 05.2024
Staff Assistant
Arab National Bank
08.2009 - 09.2012
Advance Level -
Vidyarathna University Collage
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