Summary
Overview
Work History
Skills
Websites
Certification
Accomplishments
Hobbies and Interests
Timeline
Generic
Samar Al Saggaf

Samar Al Saggaf

Jeddah

Summary

Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Sales Manager

Centro Shaheen By Rotana Hotel
04.2024 - Current
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Attended industry events and conventions to explain sales opportunities.

Executive Sales

Jeddah/Centro Shaheen by Rotana
01.2022 - Current
  • Establish and maintain an active relationship with our main bookers from Professional Conference Organizers, Destination Management Companies, MICE Departments of Travel Agencies and Tourism Authority to increase customer satisfaction and business to Rotana Properties
  • Ensure your performance of IFH Mystery Calls is as per the Rotana Standard and your overall result does not drop below 70%
  • Ensure that all incoming requests are handled, under the guidance of the Director of Sales, jointly with the concerned Sales Person and as per the Rotana Standards including an active follow up on sent offers and cross-selling in case of non-availability.

Customer Support Manager

Jeddah/Tripshop Platform
11.2019 - 12.2021
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Take ownership of customers issues and follow problems through to resolution
  • Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc.

Sales & Banquet Manager

Jeddah/Belajio Resort
02.2018 - 09.2019
  • Discussing weekly report with Management and provide him market situation
  • Worked closely with general entertainment authority and some of governments to take Permission for activities
  • Prepare Renovation Report The Banquet Halls and F & B Menus IT and Achieved.

Sales Manager & Guest relation Manager

Jeddah/Casablanca Grand Hotel
02.2017 - 12.2018
  • Resolving complaints effectively Sharing tips with the team to enhance customer service
  • Handling the arrival and departure of guests Acting as a communication hub between guests and team members
  • Informing guests about updates of services Providing reports to senior manager on the activities.

Sales Executive

Makkah/Marriot Hotel
05.2014 - 06.2016
  • Meeting with clients and Negotiating contracts
  • Demonstrating and presenting the Rooms & Meeting Room
  • Working towards monthly or annual targets
  • Create and manage rates and packages configured on the Hotel software.

Cluster Reservations Supervisor

Makkah/Makkah Clock Royal Tower, A Fairmont Hotel - Pre-Opening
04.2011 - 09.2013
  • Supervision the reservation functions for the hotel ensuring all reservations are processed in a pleasant professional and efficient manner
  • Manages and coordinates activities of reservation team members providing reservations and customer services skills
  • Assist the reservation manager or front office manager with budgeting, forecasting, and hiring, retaining and developing reservations and customer service
  • Handle external systems like channel Manager, Web booking engines, Rate comparison tools, Online Travel Agents extranets etc.

Call Center Agent

Jeddah/Saudi Airlines
06.2009 - 03.2011
  • View Membership Rewards points & redemption or spend activities Membership monthly statement, Track of the rewards or miles for customer and respond to all calls about how they can redeem the miles by flight ticket
  • Handling top vip Guests calls.

Skills

  • Analyzing customer feedback
  • Anticipating customer needs
  • Hotels Experience - reservations & Guest Relations & sales and Pre-opening
  • Bachelor Degree in Geographic
  • Native Arabic and Good level in English
  • Limited Working Proficiency

Certification

  • Train of the trainer program 2013& 2014
  • Customer service & parting of production 2012
  • Situational selling 2013
  • Handling Skills 2009

Accomplishments

  • Star of The World (01/2011)
  • Employee of the Year 2010
  • Built a Customer Support females & Male team IN KSA & Egypt 2019
  • Participation in providing a fasting breakfast to the Association for the Care of the Elderly 2018

Hobbies and Interests

  • Travel
  • Reading
  • Knowledge of the hospitality industry
  • Strong Communication
  • Collaboration and Motivation

Timeline

Sales Manager

Centro Shaheen By Rotana Hotel
04.2024 - Current

Executive Sales

Jeddah/Centro Shaheen by Rotana
01.2022 - Current

Customer Support Manager

Jeddah/Tripshop Platform
11.2019 - 12.2021

Sales & Banquet Manager

Jeddah/Belajio Resort
02.2018 - 09.2019

Sales Manager & Guest relation Manager

Jeddah/Casablanca Grand Hotel
02.2017 - 12.2018

Sales Executive

Makkah/Marriot Hotel
05.2014 - 06.2016

Cluster Reservations Supervisor

Makkah/Makkah Clock Royal Tower, A Fairmont Hotel - Pre-Opening
04.2011 - 09.2013

Call Center Agent

Jeddah/Saudi Airlines
06.2009 - 03.2011
  • Train of the trainer program 2013& 2014
  • Customer service & parting of production 2012
  • Situational selling 2013
  • Handling Skills 2009

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Samar Al Saggaf