SAMAR BIN KHATHRAN
Overview
3
3
years of professional experience
Work History
Translator
King Fahad Medical City - internship
09.2020 - 11.2020
- Translated medical documents related to the field of neurology .
Bilingual Customer Service Agent - Individuals.
Stcpay company
04.2021 - 09.2021
- Managed high-volume customer queries simultaneously through effective multitasking.
- Recorded and processed customer data accurately.
- Worked with call handling technology to respond to increased customers within target timeframes.
- Listened actively to offer accurate information and best solution to their needs.
Bilingual Customer Service Agent - Merchants
Stcpay company
10.2021 - 10.2022
- Receiving calls from VIPs and small merchants and answering their inquiries.
- Explaining how to use the merchant business portal and the commercial services that the company provides.
- Helping the merchant solve the problems they face in their system (the Business Portal System).
- Connecting with the merchant himself and ensuring complete customer satisfaction.
Fraud Operations Agent - Anti-Fraud - Compliance
Stcpay
11.2022 - Current
- Monitoring a system to follow up on the client's operations on his card, phishing for fraud, and communicating with the client to protect against fraud.
- Record fraud operations in accordance with the requirements of the Central Bank of Saudi Arabia.
- Work on resolving tickets in the CRM system that relate to complaints from customers who have been exposed to fraud of all kinds.
- Monitoring portfolios and clients' performance to detect fraud on digital wallets and monitor accounts to protect customers from account theft.
Education
English Language And Translation
King Saud University
12.2020
Skills
- Teamwork
- Customer service
- Computer skills
- Flexibility
Timeline
Fraud Operations Agent - Anti-Fraud - Compliance
Stcpay
11.2022 - Current
Bilingual Customer Service Agent - Merchants
Stcpay company
10.2021 - 10.2022
Bilingual Customer Service Agent - Individuals.
Stcpay company
04.2021 - 09.2021
Translator
King Fahad Medical City - internship
09.2020 - 11.2020
English Language And Translation
King Saud University
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